Given the remoteness of Ilulissat, climate challenges and an impossible supply chain, I was expecting to find a somewhat rustic hotel which would probably keep us warm most nights...this Best Western was anything but that. Our 5 days there were exceptional. The breakfasts were fresher than fresh and more elegant than 5-star hotels I've stayed at in Paris, Zurich and Venice. The rooms and public spaces were kept very clean, it has a great location, and friendly staff. A big plus is the travel agent desk set up right next to the hotel front desk. This company is owned and operated by locals and they can get you hooked into all the sights worth seeing and doing.
The rooms have wonderful views and are a good size. It's a way out of town and the shuttle bus leaves on the hour we walked in one day but the taxi back cost about £9 it's ok to pay by card. The room maid was really lovely. Sadly an awful experience in the restaurant ruined our stay. Firstly an unsupervised child climbing over the decking rail on the point of falling over sent me rushing out , then we waited ages to be served, no bread given, sat for 30 minutes with used plates in front of us. Gave up on dessert. Went to pay and said leaving due to no service and was informed ”they were busy with other customers” told them we were customers too. Be careful if purchasing any items from cabinet in reception area as some carvings are made from NARWHAL and you could find yourself in trouble as protect species. There's a local work shop in IIullissat near the bank where the carvings are from Caribou and done by locals . They prefer cash but is near the bank with an ATM .