I am listing the deficiencies in Treebo Sunrise, Chikamaglur. 1) Staff and ***ager are very rude. There is absolutely '0' % concept of Hospitality or Customer Service. I am pretty sure they have no clue what that is. 2) Rooms are dirty and the accessories such as Towels etc. are in a bad shape. 3) Amenities such as TV, AC, Shower etc. Are not working. 4) Breakfast is served as if they are giving it to beggars. Coffee and Tea is served only half a cup and we are told that ' Free you get this much only '. As I understand breakfast is paid for and written as ”Included” and it is not complimentary. Also the breakfast doesn't have bread Butter or Cereals or anything else . Only Idli, Dosa and chutney and that also in limited quantity. I wonder in which hotel is this known as Breakfast. Ridiculous. 5) Parking facilities are also not available. The limited parking is barely 5 to 6 cars for a hotel size of more than 20 rooms . So we had to park the car on the road as per hotel instructions. Since we made a complaint about the hotel, they made the Auto Rickshaw guys fight with us, saying we had parked in the Auto stand and blocked our cars with their Autos. After apologizing for more than 15 minutes, when we were leaving, we saw the hotel staff and Autowallahs having a good laugh. Talk about high handedness and Gundagiri. 6) The rooms were not equipped with any basic facilities. Even water bottles had to be requested to be kept in the rooms. Prepaid extra beds were kept in the room only around 1030 pm . Well past our kids bedtime, and we had requested this at the time of booking. The list is endless, and so are our grievances. By far, after visiting more than 20 countries and the whole of India , I can safely say that this was the WOSRT HOTEL I stayed in. And yeah, when they figured out that I was taking videos, they turned off the electricity to the rooms, and so I had to take videos with the phone flashlight.
Best budget stay with all basic amenities, located near KSRTC bus stop chikmaglur- walkable distance and hot water access. The owner is also friendly, helped us with bike rental contacts, site seeing places etc., friendly and patient. Would definitely recommend if you are looking for a budget stay. But no lift
訪訪客Hotel rooms are good and the hotel is neat and clean. Bed is comfortable. Washrooms are also great. It’s a good comfortable experience. Hotel is also in the main location. It’s a new building. Only thing is that breakfast is not included in the room price. There is no restaurant, but restaurants are ac-cross the road.
I had such a terrible experience in the hotel. The general manager is so rude, disrespectful and arrogant. I entered the hotel with my mother and sister. I asked the general manager to show us the room during check-in. The toilet bowl and seat cover was dirty and had brown stains. I informed him that it was required to be cleaned. I checked the bed, and the bedsheets and pillow covers had stains and hair. When I asked him to change the sheets, the general manager said he wouldn't change the sheets and that we should leave when I asked him how he could talk to me this way. He yelled, “ get out of my hotel”. He said that it was his relative's hotel. The housekeeping manager said that I had 10 minutes to decide whether we take the rooms in the same condition or leave. I'm so surprised as to how hotel staff can behave in such a manner with three women. After a long day of travel, we had to book another hotel again, having said that the most disturbing part was the behaviour of the hotel staff.
Excellent location , cleanliness & staff behavior . Had a nice experience during our two days stay here . The young owner Mr. Prajwal is a gentleman . Sitaram & Srujan at the front desk are well behaved & co-operative . A perfect budget hotel . The wi fi needs to be improved .
訪訪客The property was quite old and needs maintenance. The room had damp ceiling and walls. The drain was clogged so had to call housekeeping to clean it up. The only good thing was staff was nice and cooperative. There was no tv and wifi. The hotel can be better if they do a complete renovation.