基瓦索酒店推介

我們選擇這家酒店是因爲這是我們公路旅行過夜的最方便的位置。在高速公路旁,有免費停車場。早餐對意大利來說相當不錯,還供應煎蛋卷和咖啡由咖啡師煮。酒店本身是老式的,但一切都還是或多或少過得去。房間裏可以聽到過往汽車的聲音,但這是一條相當低的交通路(至少在週末),並沒有打擾我們太多。

My 16 year old son unfortunately left his passport on the front counter as he checked out. Some 11 days later he realised that it was missing! This was on his way to Munich Airport with his team to get his flight home. Panic!! I called the hotel, and they confirmed his memory. I asked if they could possibly send this passport via DHL (or Fedex) to his airport hotel in Munich and I would pay them now whatever it took. They could not do this I was told, it was against their policy. I booked DHL to pick the passport up, they said they could, and went to pick it up and demanding the hotel pay first, this despite our booking stating that the fee would be paid by our son. DHL now refused. It's now Friday afternoon, Fedex could not pick up before the weekend, so my son was stuck in a Munich Airport Hotel for the weekend until we could make alternative arrangements the following week. I called Record Hotel at least 6 times and pleaded with them to help a 16 year old stuck in a Hotel by themselves, I repeatedly asked to speak with the General Manager, who over 3 days of my calling was never available. After 6 days/nights my son received his Passport via Fedex, arranged by ourselves, My only compliment to Record Hotel is that Fabio, the front office Manager was very helpful, but he was bound by his employer's rules not to help. Why they could not have called our son's Team Manager some 11 days earlier to state that there is a 16-year-olds Passport left behind, would be a stress free solution.