We had booked this accommodation in Hakuba for 3 nights in Jan24; family of 4 (2 adults and 2 adult/children). We were supposed to be picked up from the bus station by the accommodation and sent several emails to confirm that pick-up was still happening the day before (and day of) our arrival. Eventually receive a reply, that yes, they were picking us up at 4:30pm. Waited at for 20mins and then decided to phone as no one arrived (this is highly unusual in Japan for people not to show up on time!)y. The answered that ”yeah, they are on the way, but they were running late”). Bear in mind we were waiting in -3C degrees waiting for someone to show up. When we went to check in the 2 boys (maybe early 20s) behind the counter were very lack-luster. Point to the building outside as to where we were staying - but no offer to help carry bags through the snow laden path; or even show us to our rooms. We struggled up to the building and couldn't get access inside - the door was locked. Went back to reception and only then did he get up from behind the counter to help us. We had to take off our shoes in the entrance area - strewn with what seemed like hundreds of wet shoes and then walk through the water logged entrance - no offer of slippers but an off-handed comment about ”oh there should be some slippers in your room” (there wasn't). There was none of the usual information exchange when checking in; ie breakfast (evidently you can buy this in the hotel, but not sure where as there was only a fleeting mention on check out). We were disappointed at the presentation of the room; old curtains hanging off with hooks missing; noisy neighbours which made it feel like we were in a school dormitory rather than a $$$ accommodation. Thankfully these neighbours left the next day - but we were wondering what the hell we had booked into. There is no sound-proofing; you can hear everything in the corridor, stomping, loud talking etc. Shuttle bus is available to get to town, but you have to put your name down on a schedule and it was not readily available. The day we definitely needed to use it (check out) in order to catch the bus, only one shuttle vehicle was available and there was so many people waiting and everyone was late getting to their desired destinations. If you are looking for high quality Japanese service and style of accommodation that you find throughout Japan, this place will not provide you with it. It is fitted out with what seemed to be Ikea-style furniture; bunk beds in the second room that my youngest (tallest) son couldn't fit into so we had to put the mattress on the floor. Toilets are standard western-style toilet, not the Japanese ”special” toilets (bidet, auto flush etc). All appointments throughout the suite was very basic western standard. The only view we had from the room was towards the back at other buildings - not the beautiful view as shown on the advertised room. We figured out that there is probably only 4 rooms
Plenty of wow factor in this stylish apartment. Fanatastic outlook from every window, it was dificult to talk ourselves into going out each morning! Loved the bathroom with loads of hot water and the second toilet made it easy to share among the four of us. Super comfortable beds and each one with a view of the snow covered forest. I was concerned that it would be too remote from the online views but it is really well located with an easy flatish walk to the happo Gondola. The staff respond really fast to every enquiry, and as this was our first Japan trip, we had loads! It took me ages to choose with all the options availabe, and I could not have chosen a better experience. Book direct for better pricing and a very generous 15% off for return visits or personal recomendations. One minor detail; the stairs are very steep, especially to the loft area, if you have small children, and limited eating options in walking distance means book ahead for dinner.
Despite a communication problem with hotel staff on shuttle pickup upon arrival at the bus station, we do recommend this hotel. We booked a special room, a concept room “Pike Nike” which is really amazing for the families with kids. The room resembles camping and picnic atmosphere. it has the picnic chairs. The furniture is still new and clean. If you consider booking this room type for enjoying with kids, you may contact the hotel directly to request so. We booked the room directly with the hotel. The onsen was great and the breakfast was excellent. We took the bus to Hakuba Happo but no one picked us upon arrival and we waited for almost an hour but the hotel staff helped solve the problem eagerly and kindly. Despite that shuttle problem upon arrival, we had no other problem at all with the shuttles, especially to Gondola. The hotel has clear and fixed schedules and it was not confusing. Our son pf 5 years old loved this room and the hotel so much that he cried because he did not want to leave the hotel. Thank you the relevant staff that helped us.
訪訪客We stayed here for 2 nights in July. The hotel and rooms are clean and comfortable. The lack of vegetarian / vegan food options was disappointing considering this is a Marriott Hotel. The resteraunt may not be theirs, but still expected better. The staff were very helpful, although the hotel shuttle to drop us to the station was only available for a 30 minute timeslot in the morning. Strange, but not a problem. Location is good, still has a feel that it could be a lot better by just making small improvements. Its the details that matter, at least that is why we booked Marriott. Still, we would stay here again (and maybe bring our own food).