- Musty smelling toilet - Very old fittings and room doors that don't close fully - Friendly staff but poor English overall and unobservant - Old-fashioned owner with very poor customer skills, cannot problem-solve - Bath and water mixer very hard to use as they are very old fashioned - Fridge full of cold drinks, but with no space to put anything except tiny bottles and some small items I was very surprised and unhappy with what the ryokan owner told us today - the last night of our 10-night trip across the wider Tokyo region. Some context first: my flight departs at 6.20pm tomorrow and we have to check out of our room at 10am, as planned. What was unplanned, was that I was only told at 7pm today that they would have maintenance coming so there are 'no staff' and 'the whole ryokan will be closed', so my elderly parents (78YO and 70YO) and I would have to take our 3 large luggage bags with us by 2pm. They will not be able to hold our luggage for even 2 hours until 4pm, nor will they be able to call us a taxi; we will have to walk to the taxi stand ourselves. What is funny, is that as I was negotiating with the owner in the lobby, 4 new guests arrived to check-in. Now, there is a whole hotel with numerous rooms and new guests, but he cannot (will not) hold our luggage for 2 hours more? He proceeded to tell us they 'are not responsible to us for anything once we check out' and that 'there is nothing he can do' and when I said hotels in other countries hold the luggage for their guests after they check out for the same day until the flight time, he said 'this is Japan, not other countries'. Wow. I get it that he's used to running things his way, but this makes for a horrible customer experience. We had booked this ryokan over 6 weeks ago online, so there were many opportunities to tell us in advance of this scheduled maintenance. One great opportunity was yesterday at 5.30pm, when we checked in. Side points are: - Staff are not trained on the safety equipment in the rooms. I had taken the emergency torchlight off the charging mount and instead of the staff reinserting it, I had to figure out how and tell the staff (to his credit he really tried) - Housekeeping were unaware they took my mother's personal spoon by mistake and phew! the translation issues... we got it back though - Housekeeping replaced the tolietries we clearly had no need of, but not the items we used up! Basically they gave us 3 more toothbrushes in addition to the 3 unused, but did not top up the cotton pads. It was all very clearly placed in the bathroom for them to observe. - Creepy horror movie vibes
This is one of the hotels you will be send to for the mandatory COVID19 quarantine. We needed to stay here for three nights. Our room on the 11floor (R21105). We came from Vietnam and they treated us really nice, they make us feel comfortable like a home. This hotel is very close to NRT Airport. In typical Japanese fashion, twin room is tiny, but there is everything you would possibly need. Friendly, helpful staff and quickly check-in. When We needed their help, they appeared immediately. Everyday we had 3 meals included rice, fish, miso soup, noodles, sausages, etc. Generally a very traditional Japanese meals. Really delicious and soon! Since the room is small there is a sign that says you can put your luggage under the beds. Overall, great place to stay.
2022-09-30開業,相信成田山門前和空酒店周到的服務和一流的設施,會讓您在成田市開展一段難忘的旅行。從酒店出發,至JR成田站僅有800m遠。附近很多景點,包括The Historic Site of Enmei-in、成田山表參道和弘法大師像都離酒店不遠。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有空調、液晶電視機和衣櫃/衣櫥。服務人員會提前為您準備好咖啡壺/茶壺和瓶裝水,以滿足您的飲水需求。倘若您在忙碌的一天後想在自己的客房內放鬆,提供拖鞋和24小時熱水的客房浴室是不錯的選擇。在漫長的一天結束後,遊客可以在Spa進行放鬆,可大大提升您對酒店的滿意度。酒店設有24小時前台諮詢服務,為下榻至此的您提供最貼心的行程安排。
不論是商務還是休閑旅客,成田威可飯店都能讓您的成田市之行變得更加美好而難忘。從酒店出發,至京成成田僅有100m遠。附近很多景點,包括Narita City Cultural Arts Center、不動の椎和開運橋都離酒店不遠。可以去酒店酒吧,舒適的環境,可供您休憩放鬆。如果您喜歡安靜的用餐,酒店可以提供房間送餐服務。除了這些酒店內提供的餐飲服務,離酒店不遠處Yayoiken(やよい軒 成田美郷台店)(日本料理)供應的烤三文魚和The Barge Inn(酒吧/酒館)、Teco Teco(レストランTECO-TECO)(巴西菜)的美食,也是來這座城市出行不容錯過的美味之選。酒店休閑區提供了各類設施,您可以在這裏舒緩身心壓力。酒店的會議廳提供優質服務,是眾多商旅客選擇入住這裏的原因。酒店設有24小時前台諮詢服務,為下榻至此的您提供最貼心的行程安排。