Service was brilliant, apart from when groups arrived and then we felt a bit ignored. Hotel is nice and spacious, and rooms a good size. The hotel did have a corporate, conference feel about it so it depends what you are looking for in a stay. Breakfast was great and plenty of fresh food. The free taxi to the Marina worked fine, although you had to book (and can only book on the day). The only times available, though, ware 11 am, 6pm and 7 pm, so we ended up using Ubers to get back in the evening. (between 5 and 8 Euros so not too bad). They don't have as many restaurants as some hotels so the marina is the easy answer for food. The onsite Thai restaurant was really nice and worth a treat one evening. Overall a nice weeks stay in the sun which is what we wanted.
訪訪客We have just returned from our stay in the apartments. As annual visitors I’m sorry to say this will be our last time in the Hilton as it no longer warrants a 5 star rating. 1) the apartments have become very dated and tired looking. Room 217 was just tired everywhere.. the bathroom door frames all boast with water damage, generally tired furniture and lots of tiles which are loose that every time you walk on them there is almost a crack! We also had ants and cockroaches in the apartment which is the first time ever we had seen this! Also in the bedroom the tv was unwatchable as it was all lines and clearly no longer functional 2) the cleanliness has definitely dropped.. rubbish lying on our corridor floor which remained for the week. Also when clearing the apartment on the last day we found someone else’s dirty sock under the bed 3) the apartments pool the jets no longer work and there is unsightly scum round the tiles… also the sun beds padding is dirty 4) the main Hilton pool also looking really tired with the rocks paint all peeling off 5) the toilets at the apartment pool are awful.. the floor is so dirty and on the last day we went to shower here in the ladies room to discover the shower head was snapped off and the cold tap unable to turn so no ability to shower the children in scalding temperature 6) some of the pool towels are only fit for the bin! 7) we went to the hotel bar one evening as it was the option for food(Tuesday) .. on sitting down I was told there was no children’s menu available? How in a family hotel can there be no children’s options? I had to buy the children an 18 euro burger and ask for it totally plain.. totally overpriced and not acceptable to not cater for children here 8) we were tortured with mosquito bites at the pool.. again never had this in all my years of coming here.. perhaps it’s a bad year but not pleasant All in all I have just found the whole resort has went downhill.. it no longer warrants to be called a 5 star and I don’t feel good value for money was here sadly!
Just back from another stay at this hotel. Yet again another fantastic stay as always staff are super friendly and nothing is too much trouble. Rooms are spacious and clean and the restaurant is very good, stayed half board basis again and the standard of the meals is excellent. Once again thanks to Tiago ,Pedro Liliana, Michelle and RIcardo for making it another great stay for me. I get asked why do I keep going back usually as a solo traveller....(9 visits now in 2 years) simple answer the excellent friendly and professional service that you all provide keep up the good work and thanks again
EExplore50346493237Have stayed in apartments across from hotel for last 10+ summers but have never stayed in the hotel. I organised a golf trip for myself and 3 family members and knowing area very well went with Pestana Vila Sol. It was definitely value for money compared to hotels in Marina. And have to say we are already planning 2025 as the hotel was fantastic, it met all our requirements. The gold deluxe room was fantastic with a great balcony. The rooms were cleaned every day, which was great. The staff at the hotel reception, especially the lads assisting with golf bags and lockers, were so friendly and attentive. They met us with a smile everyday!! Breakfast was very good with a great variety, especially the bacon!! Would definitely recommend the hotel. And if going on a golf trip well worth looking here, value for money versus Marina and free transfers to golf courses and furthermore lockers so that you don't have to drag clubs up to room each day. I am looking forward to returning in 2025.
Hi, we are looking to book this hotel for May next year, we are looking to book a twin room with a sea view on the marina side of the hotel, we enjoy sitting on the balcony in the early afternoon and wondered if anyone who has stayed could tell me approximately what time the sun comes on to the balcony? Apologies for having to rate the review when we haven't been but it would not let me proceed with my question unless completed. Many thanks in advance for any advice