德盧斯酒店推介

I chose this hotel because of the indoor pool and room service amenities which were both advertised amenities. First, my husband’s Hilton honor status was not acknowledged nor was he given the complimentary water at check-in. Secondly, the website needs to be updated ASAP because there is NO room service. This was a huge disappointment considering the 2 amenities that I mentioned earlier were the only reason for me selecting this hotel. The third thing was that the water in the indoor pool was not only ice cold but overly chlorinated. The fourth and final thing was the super uncomfortable bed. My husband and I both woke up sore. The mattress was too firm. Overall, I don’t see myself staying again because there were just too many negatives but the hotel room was extra clean and it was nice. I won’t deter anyone from staying here based on my experience. My advice to the hotel would be to update the website to correctly reflect amenities.

非常好的酒店，性價比高，酒店服務好，下次一定還會選這裏住，總之非常滿意的一次住宿。一直幫領導安排這家酒店，領導很滿意。帶廚房的房間比較小。

乾淨, 擁有廚房真是太好了。 早餐似乎需要改進。(太一樣了)

我們在這裏住的還可以,工作人員很友好,房間很寬敞,位置優越。但是,酒店可以使用良好的深度清潔,感覺一次是一個非常好的地方,但現在可以使用一些更新。

Very Helpful at front desk ! They always have everything ready when I get there for easy check in !

總經理史蒂夫·韋爾斯非常包容和熱情!他能夠在酒店會議室爲我們的活動做好準備,爲我們收到包裹,並確保我們團隊中的每個人都在我們入住期間得到照顧。將來肯定會回來主辦更多的會議。

I want to start by saying that I have great respect for the Marriott brand. The reason for this complaint is that I experienced one of the worst and fastest stays in a hotel room in my life. My wife and I reserved a room at the Residence Inn in Duluth GA. As it was our wedding anniversary, we had high hopes and expectations for a hotel under the Marriott umbrella. We arrived late due to flight delays but kept in contact with the hotel personnel. When we got there the staff person assured us that we were given a room upgrade. However, the room was completely unacceptable and in an uninhabitable condition. As soon as we walked in the room, there were noticeable stains on the couch, black soot like dust on and around the vent in the sitting area and a strong moldy / musky odor. We went into the bedroom next and noticed that the pillows were dirty along with the sheets; the walls were stained with unknown substances; there was a noticeable dip in the floor by the tv; there were lamps on plugged in that did not work; the restroom had soap and toothpaste stains visible under the hand towels on a glass shelf; the toilet paper holder was hanging off the screws from the wall; the tub has mold rings around the top of the tub, faucet and drain; the tub floor appear to have dirt on it and we did not feel safe or comfortable with the sanitation of the room. Also, whatever the smell was triggered my asthma so we checked out urgently and found a room through another hotel chain. When we informed the front desk personnel of our concerns, he was very understanding and refunded us for the entire reservation. He told us that the hotel completed renovations for one side of the compound, but did not on the side that we were booked for. He mentioned that some of the rooms are really bad but he wasn’t sure which ones exactly. I am extremely disappointed in the accommodation and the fact that a reputable organization such as Marriott’s standards were so disappointingly low. Attached are some of the pics…

我前一年住在這家酒店,沒有問題。這是平均但繁忙。今年太忙了,他們一週前打電話給我,試圖讓我取消我的房間,因爲他們預訂過多。我拒絕了,然後打電話和一位經理交談,我被告知我肯定會有一個房間。我旅行的早晨,打電話確認我還有房間,他們告訴我他們已經分配了一個房間給我,然後會打掃。我通知然後我還在6個小時左右,但肯定是來。下午3點半後不久我到達時,我被告知他們還沒有房間給我。當我提到他們那天早上告訴我的事情時,他們說情況並非如此,房間是先到先得的,當一個人準備好時他們會打電話給我。我終於在下午5點左右得到了一個房間。還可以,但是角落特大牀房沒有窗簾。只是剪下窗簾,從停車場透光,在二樓,人們可以從外面看到房間。當我問起這件事時,他們聳聳肩說對不起。我的房間在大廳對面,有一些非常吵的人,因爲房間的牆壁很薄。然而。早餐服務員很棒。她很愉快,樂於助人,總是微笑。我每天都在那裏留下她的提示!她太棒了!

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亞特蘭大東北部格溫內特·舒格洛夫希爾頓合博套房酒店是一家優秀的酒店，優秀的員工，乾淨而且最重要的是安全。我們真的很喜歡我們的住宿。員工在照顧客戶方面做得很好。