埃斯特羅酒店推介

2024年9月,我們與5人(10歲,8歲和6歲)的家人一起入住Coconut Pointe,我們的大家庭也加入了我們,總共12人。我們在凱悅椰子點度過了難忘的時光,即使在颶風海倫的情況下,它也不可能更完美!度假村本身很漂亮,有令人驚歎的游泳池和海灘通道,但正是工作人員真正使我們的體驗變得卓越。特別要提到克里斯汀和整個早餐團隊 - 他們每天早上都超越一切,確保我們得到很好的照顧。他們幫助使我女兒的10歲生日特別特別,我們無法更感激。讓我們回來的事情之一是我們在這裏建立的人和關係。儘管颶風,工作人員在度假村暫時關閉時保持了遊戲和手工藝的活力。令人難以置信的是,游泳池在一天內重新開放,一切都恢復正常。團隊的韌性和專注令人印象深刻。我們迫不及待想再次入住這個美妙的度假村。謝謝你,凱悅椰子點,把本來可以是壓力很大的時間變成最好的家庭度假和生日慶祝活動!

我在大使館套房住了30多年,並目睹了這個曾經受人尊敬的品牌的緩慢而穩步下降。希爾頓允許他們的房產以這種方式下降是不正常的,但埃斯特羅的ES當然符合該法案。首先,工作人員專業且樂於助人。這裏沒問題。大樓外觀看起來很棒,前台區域很新,乾淨,熱情。一旦離開前台區域,物業就會快速下山。包括酒吧、餐廳和公共區域的內部區域至少有20年沒有翻新。其中包括塑料花,1990年代中期的綠色裝飾,磨損了我們的椅子和桌子,瓷磚地板,有污漬和磨損的地毯。酒吧面積很小,很陳舊,但每晚的歡樂時光是值得尊敬的。房間....hmmm.....地毯有點新,但房間的其餘部分是舊的和過時的。客廳傢俱老舊,破舊,1沙發1椅子1桌子....就這樣。衛生間的夾具很陳舊,淋浴還有1995年的希爾頓浴簾。牀至少10-12歲。我的牀在裏面睡着了,睡得很艱難。沒有家政服務!!如果你想換新的毛巾,洗髮水等,你可以到前台自己去拿!!很明顯,業主只是享受$進來,但沒有投資翻新的意圖。我們在一週中支付了$300/night。我知道這是佛羅里達州西南部的旺季,但充其量是159美元-$179/night的房產。只因爲位置和工作人員,才給3-3.5星。整體非常失望。不會再住這裏,也不會推薦給別人。同一個停車場有春山套房。我相信萬豪在保持他們的財產清潔和最新方面做得更好。

This hotel is in a great location and if you are staying a few nights it should be fine. There are some amazing front desk agents. However if you are staying long term it's a nightmare. I have been a Marriott Ambassador for 2 years which means I stay in a Marriott property about 8-9 months out of the year and spend 24k plus per year. I'm saying that to say I know the hotels and almost alway have given 5 stars. This hotel constantly over charged my credit card and blamed it on the system. My credit card was shut down twice because of multi holds for thousands. I was there 5 weeks and the last week they overcharged me right at $500. They refused to make it right even when their agents stated it was a mistake. The agents wanted to but the manager decided money over honesty. We had four of us that all had horrible experiences! We all end up calling Marriott due to the over charging. They managed to fix the last night as the front desk agent agreed it was incorrect but stated the past charges will have to be reimbursed which they laster refused to do. This is the first time leaving a bad review with any hotel but I am amazed at the horrible treatment this management has. They need to learn from the Towneplace in Harvey LA. Marriott should be embarrassed for this hotel to carry the Marriott name. It's a total liability to the brand. Do better Marriott.

停車場位置充足

Hurricane-damaged and tired, but the renovations continue. The historical mineral springs and buildings are history but the adjacent ”Tiki Bar” is really hopping at night. Management is renovating the motel building, leaving the grounds/sidewalks covered in parts/junk, several tradesmen sleep nearby in their cars, but the motel room interiors are in excellent condition. Basic breakfast selections in a once-proud restaurant.