I stayed here with my family. We enjoyed our stay here. The beds were cozy, it had very spacious rooms. We swam in the pool it goes from 3-5 feet. They have towels available. The complimentary breakfast is pretty decent, they have some hot options and some cold. The waffle station my daughter loved!
In all my travels and hotel accommodations this is the first time I have to write a 'bad review'. The room smelled of cigarette smoke as soon as we entered. Front desk staff was notified and seemed surprised, offered us another room but without refrigerator and microwave which we needed. The bathtub was grimy (pics) and there was a moss-covered plug over the drainage area...yukkk!! The bathroom sink did not drain and front desk was immediately notified, we were assured someone would check it out. The next morning, after brushing our teeth in the tub, we again informed the front desk of the sink problem, letting them know we were leaving for an event until late that evening and could the sink be fixed before we returned. We returned late that evening and guess what??..THE SINK WAS NEVER FIXED AND THE GRIME IN IT WAS STUCK! I had to use tissue paper and wipe it in order to even go into the bathroom. THE FIRE ALARM went off on both days we were there and was left blaring for long periods causing ear pain. Also..yes more..the phone was nasty looking and archaic/broken and the toilet tissue holder was so rested it was unstuck a bit from the wall. We were happy to check out of that place and head back to NYC.
We had our wedding after party at the late night bar in the lobby and had a blast. The staff had everything ready and set up for us and we’re very patient with our large (and rowdy) group. They made sure we were all taken care of and couldn’t have been more professional. Thank you to the staff and thank you to Kayla for helping us organize and plan it all!!
To me, a 5-star rating is highly unusual and means in all aspects, this business was outstanding. An exceptional value, this Holiday Inn Express exceeded all expectations. Clean room with everything working as it should. The blackout shade was close to the window meaning no light came in from the sides. The room and bathroom were spacious and well lit. The HVAC had a fan ON setting which I like for ”white noise” to sleep. The bathroom sink is raised so washing anything in it doesn't hurt my back by requiring me to bend. Breakfast choices were plentiful and delicious. Every staff member I encountered was gracious and/or helpful. I cannot wait to go back!
We arrived very late in the evening with 6 tired adults and 6 exhausted children. The evening front desk employee “S” (I don’t want to put her full name) was an absolute angel. She was so incredibly friendly, gave us all the information we needed and loaded us up with some goodies. After an awful experience at another hotel the night before we were so grateful to be welcomed into the hotel by such a friendly person. Our rooms were spotless and beds were comfortable. We appreciated all of the surface areas in the room so our stuff wasn’t sitting on the floor. There were a ton of accessible outlets in the room so we could easily charge all of our electronics. And there were no nasty carpets in the rooms . Breakfast was good, no complaints. We were thoroughly impressed with this hotel especially for the price!