We chose to stay at the DoubleTree by Hilton for a wedding in the area, as we are loyal Hilton fans. The hotel is older and quite spread out, featuring both a large indoor and outdoor swimming pool, which was a nice touch. The staff was generally attentive, and we appreciated their efforts. However, we were surprised to find that breakfast in the dining room ends at 10:30 AM, which we didn’t realize until our second day. On that day, housekeeping came by while we were still in the room, and we kindly told them they could proceed with cleaning. Unfortunately, a supervisor later scolded us for this, citing a policy that prevents room attendants from cleaning while guests are present. This interaction felt unprofessional and left us frustrated. If this is indeed a policy, it would have been helpful to be informed of it during check-in or to find a notice in the room. I requested to speak with the head housekeeper to address our concerns. She explained that this policy is a Hilton-wide standard intended for guest safety, particularly regarding cleaning chemicals. While we understand the reasoning, clearer communication about such policies would significantly improve the guest experience. Overall, our stay had its ups and downs. We enjoyed the amenities and the attentive staff, but the lack of communication regarding housekeeping policies was a significant downside.
I've stayed here a few times when seeing shows at the Melody Tent across the street. Getting to the tent is literally walking across the parking lot and crossing the street. Super easy to get to and you don't have to worry about driving and parking at the venue. The hotel itself was just okay. I would say it is an older hotel and could use some improvements. The room and bathroom felt poorly lit and there weren't many outlets for charging devices. The showers in the bathroom had a very strong water pressure, but I felt the water never got truly hot. The room did have a mini fridge, iron, and ironing board which were useful. The AC in the room was good and there was a small de-humidifier which was nice to have. The floors are wood which was nice so you don't get sandy carpets that you sometimes get at beachy hotels. There was an armoire and a dresser in the room, but no full length mirror which I thought was odd. The bed and pillows were comfortable (but I'm usually not picky). You did get some noise from hallway and surrounding rooms, but not too bad. If you have a room that faces the Melody Tent, you may also be able to sit on the patio and hear soundcheck. While I wouldn't stay here for a week, it does the trick for seeing a show. If/when I go back to the Melody Tent, I would stay here again.