When lost our family home due to a house fire I made the mistake of trusting this hotel for a local extended stay. Two teenage daughters a wife and I all starting over with nothing but the clothes on our backs chose the Hilton brand in our time of despair. A brand I choose over 200 nights a year for work and a brand we chose for a family trip to Mexico in November of 2022. I booked the first 10 days on my Hilton app. myself thinking “I’m not just going to any hotel…I’m booking with Hilton” I had to undergo foot surgery for an injury sustained in the house fire and this hotel fails on accessibility. Early in the 21 day stay the renovations/issues were somewhat tolerable as it was obvious that the hotel is undergoing a renovation. But shortly lack of parking security lighting, broken ice machines, broken elevators and only offering laundry only on the 5th floor made this stay very frustrating and challenging on crutches. By the end of the 3rd week we began to achieve some rhythm of “normal” life as the kids were back in school my wife and I were each on track to complete a full week of work. But all that changed as I was locked out of the room today at noon only to find that my family and the handful of items we had replaced in the past three weeks were all expected depart the room ASAP. I believed the reservation to be 11 days away on June 1st when we move into our rental house. “Nope… the temp housing agency never sent the right paperwork and we sold the room” was the response I got at the front desk. Unbelievable I thought as I had to cart 10 loads of stuff with a broken foot up two flights with sporadic elevator availability because of incorrect paperwork! Youngest daughter and wife both raced back hotel having left work and school early. As soon as we can get in competitor’s extended stay we are done with Hilton entirely. I am angry that I supported this brand at the highest level for decades and it has let me down in such epic fashion in my family’s greatest time of need. Staff were cold and rude as they offered shallow apologies but no help or solutions. The clearly incompetent General Manager actually required I hobble the 200 yards back to the room on crutches to get a form of payment before he would give us the new room keys for the 2 new rooms we were bumped to from our previous 2 bedroom suite. Upon my return he told me they had sorted out payment with insurance/agency. Unless you have lived through the loss of everything in a house fire it is difficult to explain how challenging every day life can become after a fire. We have now been further displaced and divided by this hotel’s thoughtless leadership.
I really wanted to give this hotel 5 stars, but some things made that not possible. Tony, at the front desk, was great. He was professional, accommodating, even answered the phone immediately, when we called down with a question. Hotel is clean and well kept so no issues there. It’s not the JW so travelers, go there with a realistic view. The reason why I couldn’t give the place 5 stars comes down to three things 1) what hotel outside a major city charges for parking? This hotel has a $10 per day charge. We are in the middle of the suburbs way outside Philadelphia so why is there a parking fee? 2) there are no usb charger ports. Looked around the desk etc and couldn’t find any. It’s 2022, and should be standard. 3) the room door slams shut and can be heard down the hall. We had some late arriving neighbors and early departing neighbors and when the door closes, it woke everyone up. Simple fix with tension on door, but it’s the little things that make all the difference to be 5 stars, at least in my book. Would definitely return, overall it was a very good stay, my 5 stars are reserved for amazing hotels, which I have reviewed in the past. This is still above par and with a bit of fine tuning can certainly end up with 5 stars.
對於想要捕捉蒙哥馬利維爾城市風采的旅客來説,費城蒙特哥梅里維爾希爾頓歡朋套房酒店是一個理想的選擇。酒店地處便捷區域,距離文斯機場僅10km,距離Colmar Station僅4km。包括Game Box Arcade、TGI Fridays Montgomeryville和Stone and Key Cellars都在短距離內,入住酒店的旅客在該地區遊覽會很方便。酒店鄰近多個熱門旅遊景點,包括Expedition Escape、Richard L Lizerbram, DPM和Lans Nails,旅客可以將行程安排的更加緊湊。客房內的所有設施都是經過精心的考慮和安排,包括房內保險箱和空調,滿足您入住需求的同時又能增添家的温馨感。倘若您在忙碌的一天後想在自己的客房內放鬆,提供24小時熱水和吹風機的客房浴室是不錯的選擇。在餘暇時間,可以選擇去酒店的大堂吧喝上一杯飲料,驅走所有的疲憊。除了這些酒店內提供的餐飲服務,離酒店不遠處Ooka Japanese Sushi & Hibachi Steakhouse(日本料理)的Mushroom To-ban、Tex Mex Connection(Tex Mex Connection)(墨西哥菜)的Baja Taco以及Joseph Ambler Inn Pub & Restaurant(美國菜)的美食,也是來這座城市出行不容錯過的美食之選。酒店提供的健身室對於那些想要健身的旅客來説是一個好去處。酒店設有會議廳和商務中心,為旅客提供高品質的商務服務。酒店設有24小時前台諮詢服務,為下榻至此的您提供最貼心的行程安排。
訪訪客2023.01.31
Hotel was fine, but website lists pool and hot tub as amenities and we arrived to find out that the pool was closed and had been closed for two years. We wouldn't have chosen to stay here if we had known that -- we chose the hotel because we knew we'd want a swim and a soak after a five hour drive. The woman at the desk just kept insisting that the website says it's closed, but when I pulled up the website again on my phone, I could never find anywhere that it said that... only lovely pictures of their beautiful pool area. In addition, the wifi was horrible -- barely any signal in our room and very very slow.
若想要遊覽霍舍姆,美國費城霍舍姆威爾士路長住酒店將會是一個不錯的的住宿之選。酒店地理位置優越,駕車至維羅格羅夫Septa區域鐵路-R2 Line僅需3km 。旅客們會發現Art at Valley Lake Gallery和Theraplay, Inc.距離酒店都不遠。酒店佔盡地理之宜,Thunderbird Lanes、2604 W Moreland Rd和Speed Raceway離此都很近。所有極具特色的客房都配備有熨衣設備和空調,讓您感受到更加貼心細緻的入住體驗。咖啡壺/茶壺可供使用,便捷的客房設施定能讓您倍感舒適。浴室內提供吹風機,讓您感受到賓至如歸的享受。大堂吧旨在為旅客和您的朋友提供一處消遣的場所。如果旅客想在自己的房間舒適的用餐,酒店可提供客房服務。除此之外,我們還為您精心蒐集了周邊的餐飲訊息,Iron Abbey Gastro Pub(美國菜)、Olive Garden Italian Restaurant(意大利菜)和Grub Burger Bar(美國菜)期待着您的光顧。優美的環境,再搭配上細緻周到的服務,酒店的休閑區定能滿足您的品質需求。酒店設有24小時前台諮詢服務,為下榻至此的您提供最貼心的行程安排。
不論是商務還是休閑旅客,費城普魯士王福吉谷歡朋酒店都能讓您的普魯士王之行變得更加美好而難忘。從酒店很方便到達諾里斯敦交通運輸中心,僅有4km距離。iFLY King of Prussia位於幾步之遙的地方。酒店鄰近多個熱門旅遊景點,包括Expedition Escape、Gulph Mills Tennis Club和Valley Forge Convention Center,旅客可以將行程安排的更加緊湊。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有熨衣設備和空調。有飲水需求的旅客,酒店還為您提供了咖啡壺/茶壺。除此之外,配備有24小時熱水和吹風機的浴室是您消除一天疲勞的好地方。在餘暇時間,可以選擇去酒店的大堂吧喝上一杯飲料,驅走所有的疲憊。倘若您覺得酒店的餐飲服務無法滿足您的需求,附近的Legal Sea Foods - King of Prussia(海鮮)、Cantina Laredo(拉美料理)和Maggiano's Little Italy(西餐)不妨可以試試。酒店提供健身室,旅客可以在這裏舒緩身心壓力。酒店設有會議廳和商務中心,為旅客提供高品質的商務服務。提供乾洗服務,為您的旅途省心。
若想要遊覽普魯士王,福吉谷度假娛樂場酒店將會是一個不錯的的住宿之選。酒店地理位置優越,駕車至斯特拉福德車站僅需5km 。旅客們會發現Valley Forge Convention Center、The Justice Bell和iFLY King of Prussia距離酒店都不遠。酒店佔盡地理之宜,Valley Forge National Historical Park、The Club at Shannondell和Busy Bees Pottery & Arts Studio離此都很近。所有極具特色的客房都配備有空調,讓您感受到更加貼心細緻的入住體驗。在空閑的時候,去酒吧喝杯飲品放鬆一下是不錯的選擇。如果旅客想在自己的房間舒適的用餐,酒店可提供客房服務。相信按摩室周到的服務和室外泳池一流的設施,會讓您擁有別樣的體驗。酒店的會議廳和商務中心將熱情的服務與專業的素質完美地結合在一起。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。