阿靈頓山酒店推介

We came to stay at the hotel for a Wedding for one night. Our stay at the hotel was short, thank goodness. Our check-in process started off difficult because nobody was at the front desk and then once we were checked in, we had to ask for a Wedding gift bag as the gentleman forgot. We got in the room and I noticed the comforter had brown dirty marks all throughout. I called and spoke to someone and they said they will have somebody change it. When the two housekeepers got to the room, they decided to tell me it was humidity and not dirt. I didn’t know humidity can dirty a comforter. And if that's the case, I am assuming there is way too much humidity. After arguing that I wanted it changed, they finally did so. After that, I noticed crumbs all over the floor as this room has never been vacuumed between stays. At this point, I had to get ready for the Wedding and didn’t have time for another argument. For $200 at a Holiday Inn, I am expecting a clean room for me to get ready at and to sleep. I went to the Front Desk while I was leaving and yet again, hard to find somebody there so I waited for a little bit. I then told her my scenario and she said housekeeping left for the day and she would notify her manager. Never heard anything. Early that morning, we were checking out. Once again, I am saying “Excuse Me” because I see somebody in the office to the left of the Front Desk but nobody is acknowledging my presence. The lady finally comes out and tells me “oh, the manager gave you $20 off your stay.” I just wanted to leave because of the lack of customer service. That following Monday, I called the hotel and spoke to Linda, Director of Sales. She heard me out and basically told me I was a liar, because the housekeeping is so good, and there’s always somebody at the front desk. She said the last time somebody called to complain was 2 years ago, the reviews here show otherwise. She said she would get back to me and I have yet to hear from her. This just explains why I don’t believe what she has to say is not the case. I would have left if it wasn’t for the Wedding. I do not recommend staying here.

我和家人一起出現,發現我在網上預訂時選擇了錯誤的房間。當我回來時,我想要一套家庭西裝,並解釋了我想要的東西,他們說的很好,這不是你預訂的。櫃檯小姐說:“我們甚至沒有提供三間房間的牀。我站在大堂在網上查看,並向她展示後,她決定他們實際上有一個房間,提供三張牀,但只有一張牀。它可用,但他們無法尊重在線價格,在精選酒店提供270對209。他們解釋了價格如何變化取決於可用性,我可以在線預訂並獲得該價格,但我解釋說無法預訂,因爲它是在午夜後。他們絕對沒有幫助和粗魯。我的家人在這家酒店預訂了8間客房。我媽媽做了幾次旅行,甚至能夠正確安排鑰匙打開她的房間。我絕對不會很快回到優質客棧,他們非常無益,如果有機會,最好去欺騙人們。

Had stayed at the Townplace Suites before when visiting family in this area. This time there was no availability there, so I booked the Homewood Suites for the 2 nights we were in town, even though I was aware the reviews for this hotel weren't as good. Of all the Homewood suites I stayed at over the years this one is by far the worst. Starting with check-in, the front desk clerk was very uninformative. No recognizing my Hilton Honors membership, no instructions on amenities or breakfast hours, etc. After settling in I went to the lobby to get some hot water for tea, and found the water was barely luke-warm. Heated it in the microwave in the room. Breakfast next morning was equally disappointing. This location doesn't have the belgian waffle maker that all other HW suites I've stayed at does. The usual omelettes/sausage selections were just as cold as the hot water was (again). We decided to eat breakfast at a nearby diner the next morning. Other things we noted: the drain under the sink was dripping water the first morning of our stay, and I noticed there was tape (not duct tape, brown tape) wrapped around the drain pipe leading to the trap! The shower curtain rod was badly bent, and the anchors at either end were loose in the wall. There were spackle spots next to each anchor, and I realized when I took a shower that the tub is so slippery many people must have grabbed the curtain instead of the safety bar, which explains why the anchors were pulled out of the wall! The front desk personnel was always someone different from Friday night to Sunday when we went to talk to someone, and nothing was ever fixed. This location is badly in need of renovation and upgrading. There needs to be an overhaul of personnel (in terms of continuity and wanting to help), and the food needs to be HOT. The cost for 2 nights was outrageous compared to the condition and service of this hotel, especially since we've experienced the Townplace Suites next door.

這是在阿靈頓山訪問我們的兒子時的最佳住宿地點。我們以前從未去過新澤西。除了一晚(無法解釋的...)火警警報響起之外,這家酒店是我們住過的最安靜的地方之一。(雖然我知道他們有3個婚禮小組住在那裏)。離馬路很遠,旁邊是希爾頓荷馬伍德套房。特大房間正好適合兩個人住。它有一個拉出的沙發,但是IMO(3)的人在房間裏不會舒服,它太小了。非常不錯的廚房便利設施(甚至一個洗碗機),如果需要的話可以允許1-2的人在這裏住幾個星期。我們沒有使用游泳池(在這些Covid時代,它有很多限制)。房間/酒店乾淨得無可挑剔。非常大的停車場(兩個酒店共享)。雖然浴室很小,但由於壁櫥設計,浴室和廚房之間有一個長長的壁櫥(有助於空氣流動)。牀超級舒服,淋浴很棒。2“不偉大”的事情是:在共用時沒有家政服務(我並不是每天都想要它,但相信它是“根據要求”)。你可以得到毛巾刷新和洗髮水等,但僅此而已。早餐(抓走走走),就像另一位作家提到的,只是...不好。奇怪的是,每樣東西都是單獨包裝的(甚至麪包片都用來烤麪包!),但是:你仍然在摸烤麪包機的把手、微波爐的把手和按鈕等等(這沒有多大意義)。有全蘋果(也許小水果杯會更好),華夫餅的味道一點都不好。黃油餡餅都凍了。個別酸奶是個好主意,果汁也不錯。咖啡可以喝24/7。還有一些早餐三明治要“核爆”,但在我看來並不好。週末的早餐很早就關閉了:早上9點。一個高峯-洗衣房非常漂亮,很乾淨。但是準備25美分--每件衣服要洗或幹,要花1.50美元(我總是帶洗衣和乾衣機牀單)。附近:有洛克威購物中心(與另一位作家的說法相反),它確實很大(但相當缺乏人)。附近有一些餐館,還有一家科斯托。但是如果你習慣在雜貨店買酒/啤酒/葡萄酒等,那麼在新澤西就不行了。我們失望地發現,週日晚上8點,Shop Rite“package store”部分關閉。這家酒店和希爾頓酒店沒有酒吧或餐廳。整體--對酒店印象非常深刻,如果你住在洛克威(而不是多佛),這個地區非常不錯。我們會100%再次住在這裏。

非常安靜的地方，周邊沒有汽車你是哪裡都去不了的，房間有廚房可以自己煮飯，每天都會打掃衛生包括洗碗，房間非常大！

出差預訂，適合商務出行