諾克羅斯酒店推介

非常安靜的位置。工作人員很好,前面的Joselyn超級好。客房清潔沒有穿過你的房間。游泳池很漂亮。大堂很好。而且超級乾淨安靜。隨時需要酒店房間都會再次入住

我對這次入住總體來說只是感到失望。2021年10月,我住在亞特蘭大地區的一個居住客棧,很棒。這個居住客棧充其量也還行。一開始他們每晚停車收費10美元!這不是市中心的酒店,而是在更隱蔽的商業/居住區中的一家。當我預訂時,這一點並不清楚,在入住時提到這一點時,是一個驚喜。房間還算可以。廚房的菜盤不匹配,沒有碗或更大的酒杯,也沒有餅乾紙可用於烤箱。只有一卷衛生紙,沒有額外的衛生紙,我們在一個晚上九點半發現,我們不得不去大堂去拿更多。早餐不好,沒有新鮮,沒有水果,所有東西都要微波爐或預先包裝的麥片。要求華夫餅-前兩天在酒吧,只被告知週末。我們沒有家政服務,因此每天我們不得不打電話,取新的毛巾和毛巾。我們住宿期間沒有撿到房間的垃圾,再次沒有留下額外的袋子,所以我們能夠自己更換垃圾。我們遇到的工作人員都很好,大多數都很友好。這家酒店沒有提供我期待萬豪的服務或透明度。只是失望,不會向某人推薦這家酒店。我建議在該地區另找一家旅館住,而不是這家。我確實與萬豪聯繫過,並收到了一封電子郵件回覆,其中部分內容是“我真誠地爲未能滿足您的期望而道歉。我已經將您的反饋與領導團隊分享,以確保必要的指導方針到位和審查,以防止今後發生這種情況”。

差劲的服务。当我和我的配偶在登记入住时间至少 3 小时后到达时，我们已经预订的房间不可用，不得不再等一个小时，房间干净才能登记入住。只给了我一瓶瓶装水来解决我的麻烦。 1星！！

I stayed here for one night for a nearby wedding. As such, I didn't spend much time in the hotel. The room was, clean, updated, and spacious. The room rate was reasonable. They have an on-site restaurant and bar, which is convenient since it's a suburban location. I used the on-site laundry, and everything was in good working order. Staff were polite. I didn't have a car, but I noticed there was plenty of surface lot parking. They have a complimentary shuttle at certain hours for trips within a three-mile radius. I came from midtown Atlanta and unfortunately the Marta does not come out that far, but saved some money taking the Marta to Doraville station and catching a cab at the taxi stand. The Lyft ride to the airport the next morning in light traffic was 45 minutes.

Worst hotel customer experience I've ever had. I need to book a hotel room for a family member who was traveling in an emergency situation. I called Hilton reservation line, and they assured me that it would be no problem for her to check in because I added her to the reservation, prepaid the room, and could complete a form to cover any incidental charges. Jermaine at the front desk was extremely rude to her when she went to check in. I called him and said that she was trying to check in, and he again said that he would not be letting her check in and I could call the reservation line and ask for their help. He then cancelled my prepaid reservation on the spot without telling me and would not answer the telephone when I asked the service representative on the Hilton reservation line to call him and resolve the issue. When I tried to call him back directly to clarify, he told me that he was not going to let her check in, and that he didn't need to explain anything to me, and that he was going to hang up on me (which he did). I don't think I've ever been told that I was going to be hung up on by a customer service provider. I still don't know why this happened, and the Hilton customer service person I spoke to on the reservation line confirmed that the situation did not make any sense. To top it all off, I was told that I would still be paying for the reservation, even though it had been cancelled, because it was prepaid. I tried to book this hotel to make a difficult situation for a close family member a little better. Instead she was treated terribly, sat in the parking lot of a hotel in an unfamiliar city for an hour while I tried to sort it out, and ultimately left exhausted, with no room. Hilton and specifically Jermaine, made a bad situation much worse. Anyone considering a booking at this or any other Hilton property should give my experience some thought first.

我和我的配偶從弗吉尼亞州搬回來後由於緊急情況在這裏訂了房間。德拉女士非常溫柔和理解,讓我們感到非常歡迎,我真的很感激。我們檢查的那天,她給我們預訂了房間,感覺好像她是我自己的家庭成員,實際上很關心。她給了我們希望有地方可以反彈,只是和她說話,給了我一種解脫感,而不是那麼多的恐懼和沮喪。我真的很感激德拉女士,並計劃在這裏做客人,直到我回到我的腳。

I stayed at the hotel in Jersey last week. So my next assignment was in Atlanta so I found this hotel close to the main highway. I enjoyed Jersey trip and was glad to see that this hotel offered great southern hospitality as well. Very nice people. The guest here are truly extended stay guest and also made me feel at home. Most have stayed for years and just love it. Thank you Nicole and the team for a wonderful stay!

這是一個開車前往的美麗設施。大廳的裝飾很漂亮，感覺很豪華。房間裡看不到太多風景，但我的加大雙人床房面積不錯，而且乾淨。房間的佈置也很好，衣櫃上的穀倉門也很漂亮。健身房和泳池區非常好。停車免費且方便。它非常靠近許多餐廳和購物商店。我肯定會再次預訂。