里奇蒙酒店推介

I booked a two-queen room on 02/09/2023 using a team member code for a stay on Friday, March 3rd, 2023. I checked in using the Hilton Honors app on 03/02/2023. However, on the morning of 03/03/2023, I received a phone call from Reeta informing me the property did not have two queens available (despite my already checking in) and that I had been given a single king. I told Reeta that we have three guests and needed the two queen beds that I had reserved and checked in with, and was informed they could not accommodate my needs. I then asked Reeta to cancel the reservation since we had yet to arrive, and was told she could not do so since it was reserved online using the team member code... Reeta went on to tell me that I would need to cancel through the app, but the app would not allow me to cancel since I already checked in digitally. Thereafter, I called the Hilton Honors reservation number and was told the property could indeed cancel the reservation, but it would need to be done by a manager. I called back and asked for Reeta, and was informed that Alexis Harlan (assistant GM) was standing there the entire time during our first call. Reeta handed the phone to Alexis, and she said she would cancel my reservation... I received a cancelation confirmation email not long thereafter. While checking my credit card statement on 03/07, I see I was still charged for the room! Thereafter, I called the property to ask for the appropriate credit, only to find out there is no manager on duty. If you plan to stay here, it would be wise to make sure you do your due diligence!

羅森堡春山套房 - 他們犯了2個錯誤,不會自行承擔。我提前一個月在羅森堡通過Springhill套房預訂了11間客房,供我的壘球隊使用。我上午11點到6/3,提前付了1,106.27,但被告知要到下午3點才能入住,下午3點左右在房間辦理入住,我的幾個團隊成員也做了。有2位玩家,直到我們第一場比賽結束,在9:30PM周圍,直到我們第一場比賽結束,字體台說所有房間都拍了,我在大堂和前台工作人員說話花了2個小時她打電話給她的經理和另一家酒店,找我們2個房間來代替他們。她沒有運氣,說她能爲我們做其他事情。然後我繼續自己打電話,我們在大約一英里外的假日客棧找到了2個房間。房價是最後一分鐘以來的兩倍,我非常不安,因爲我的房間被贈送了,特別是因爲我提前一個月預訂了,在酒店滿房前上午11點就付了錢。畢竟,我對所有11個房間都是賬單,我們打了好幾次電話讓酒店糾正這個,被告知沒有值班經理,然後我給幫助我們預訂的代表發郵件。她把我的電子郵件轉發給了總經理Travis Severson。我給他發了關於發生的事情的電子郵件,並向他出示了我的收據,並解釋了一切。我收到的唯一答覆是,我顯示所有指控都是正確的。我一再要求他與他酒店的工作人員交談,因爲他們應該記住,他們確實參與了管理層。他從未爲員工的錯誤負責,也不願意幫助我。我永遠不會再入住Springhill套房。

很穩定，好舒服

這是一個很好的住宿地方。工作人員非常友好,環境乾淨又好。。我在任何時候在休斯頓都會一直呆在那裏

不復雜 不錯