I stayed here on points with my family recently, and I had a great experience. I stayed last year and returned this year. During that year, I think they have improved in some ways. They have opened their Club Lounge, which allows those with access to get coffee and snacks throughout the day. Instead of serving breakfast in the lounge, they allow those with Club Lounge access to take breakfast in the restaurant in the morning, which is also a nice perk. On that note, I want to recognize Rex. The staff in general was good, but Rex went above and beyond. When we arrived, the hotel was crowded with youth hockey teams and their families and coaches. We were told at check-in that we should check back on Monday morning because they thought that they could upgrade our room. True to their word, they upgraded us to a two-bedroom suite. Considering that we were staying on points, I was very pleasantly surprised. If I return to Columbus again, I would like to stay here. The rooms are roomy and comfortable, and the staff is attentive to the guests.