We really liked the Station House Inn for our stay in Tahoe. The pros: great location in South Lake Tahoe off the main drag (we walked everywhere including a block or so down to the beach!), the decor was fun and well done, there were several places to hang out around the property including two fire pits, the toiletries smelled great, there is a heated pool, and the bed was comfy. The cons: no microwave in the room (there is a mini fridge) and the trash cans were not bear proof which led to a visitor turning them over on two separate late nights (he was GIANT).
Team was attentive before we check in providing information. However after we check-in we had many issues in terms of cleanliness of the house. Bed sheets were dirty with hair, dishwasher and oven was dirty. We tried to reach out to the local office with no response. We were able get in touch with Vacasa main office via text message in the night. You could only text and nobody picked up the phon. . I have been asked to send pictures via text message. The pictures were sent. Nobody called, just an apology via text. I found new sheets in the drawers. Although, I was also not sure about how clean they were, I used them to replace the dirty ones. Somebody from cleaning called me in the morning however I was not able to take it. Called back no response. I left a text message. No response. I called the main office, I have been told to wait until they reach to local office. Waited in the line, has been asked questions again including if I have more pictures!. And also they told me to have somebody to come in check. This is not acceptable regardless of the property you are staying at. Worst experience in years. Considering the price we paid, makes it even harder to believe. After all the back and forth with main office and finally talking with local office, we have been told that we will be reimbursed for the cleaning fee!… and some additional fee for unpleasant experience we had. Total reimbursement was %16. I don’t think this even helps with the unpleasant experience we had. I hope management of this hotel/condo take this message seriously and make sure future guests have a much better experience. Also there is a pool and hot tub on the premises. However, the pool was dirty with flies and we did not feel comfortable using it. I believe this should be also easy to fix by the complex. If not, it should not be advertised as per of the deal.
Decent for a convenient inexpensive motel. Right across the street from restaurants and shopping and in walking distance to the gondola. The parking lot is really cramped, so parking and getting out can be a little tricky. The room was smaller than some of the other places we’ve stayed. It was nice having a mini fridge (although it didn’t have a freezer) and microwave (although small and old). There was no coffee maker in the room but Starbucks is across the street. The bed and pillows were fine. Shower, heat, wifi all worked fine. Nothing that sets is apart (bad or good).
The A/C unit was very loud. The people above me walking around was very loud. Wanted to watch TV to wind down and drown out noise, but no remote to be found anywhere. Called management, but no services of any kind available after 9 PM. Check in was easy, and room was clean, so I’ll go 2 stars but very unsatisfied.
EEsmaily R很棒的住宿地點,La cocina es muy limpia y el lugar es muy lindo,es bueno para que se queden aquí con su familia。這家酒店的工作人員在我們整個住宿期間都非常熱情和樂於助人 , ” 友好,包容的工作人員,願意微笑幫助 ” , ” 樂於助人的前台 ”
BBrittney CAside from the bedding being dirty with spots and hair on them when we arrived, which they at first declined even changing. The room flooded up from the shower along with several other rooms on the floor and the ownership refused to even partially refund our stay. No fault on our part- they acknowledged they knew of the flooding issue and put us in the room anyway. Our items we brought with were ruined and our trip was so stressful. Absolutely unacceptable. I understand disasters happen. Plumbing failures happen. But we should not have been charged as we were chased out due to flood and incurred personal damages.