After driving for almost 3 days we checked in at the Buffalo Grove, Illinois location. We were exhausted. Mandy, the manager, made the whole procession quick and easy. The room is very clean and spacious. Mandy and her staff were quick to provide anything we needed. I hope Mandy receives recognition for her outstanding service. The staff are awesome too! I strongly believe the amazing service we received is due to Mandy's superior managerial skills. We highly recommend this Extended Stay in Buffalo Grove Illinois. We've been here 2 weeks. More than likely we will be here another 2 weeks or more while we are house hunting. Because we are happy here we are able to take our time finding our new home. I want to thank Mandy and her staff for making our stay here feel like a home and not just a hotel Signed, Bryan and Anndrea A
The site said there was a shuttle. There was no shuttle or effort to give my family a short ride to the hotel on arrival. Both the self-service washer and the dryer were out of order during our stay. There was no towel bar in the room. The front would not lend a drying rack or one wasn’t available. An unpleasant clerk at the desk declined to give me a blank sheet of printing paper despite Sheraton’s policy of printing out documents for guests. Instead, he gave me scrap paper which had printing on the backside. One of those printouts had another guest’s check-in information on it. Then, since I wanted to cut the parts that had writing on them. The front desk clerk initially refused to lend me the scissors that were on his desk. When I said I would use it right there at the desk, he lent it to me with reluctance as though it were keys to the palace. The hallway on the second floor adjacent to our room was hot.
This hotel is clean, roomy and comfortable , and the front desk was professional, especially Mr. Habram, he’s very polite and friendly. They provided free coffee every morning, although it’s free, but the quality is still good. Definitely will come back to this hotel!
The hotel is nice and my staff experience was phenomenal. Front and breakfast staff. My issue with this place is the smell of cigarettes throughout one particular floor even in the room. Also the air conditioner unit is very very loud. So loud you can't sleep. The water in the room was very dirty and no hot water. We had to move our room and was told it was the entire side of the building concerning the hot water. Which was wayyyyyy on the other side of the building. We also had housekeeping repeatedly try to enter our room on check out day. The do not disturb placard was on the door. Check out time was 12 this happened twice before 9am.