"We were very disappointed. Room #113 heater was very loud, reminded us of a 747 plane ALL NIGHT. WITH BEARING GOING OUT with a ringing sound. I fell asleep from exhaustion. Believe me, we were already tired from traveling from Houston, Texas. When we reported the outstanding loud room, they said they were aware of the issue. It was very common issue. This being said, we would have chosen another hotel with an upgraded room and better heater electric. Another thing, the breakfast was cold (eggs) and pancake machine not working. With limited items in the healthy list. What a disappointment!! From now forward, we will be staying in Ames at the Gateway Hotel."

"我一週前打電話要求1樓,因爲我幽閉恐懼症,不能做電梯,當我入住時,他們給了我2樓的房間,但當被問到他們把我換到1樓的房間時。第一間電視不起作用,但第二間電視工作,但如果垃圾和浴室鏡子兩側的燈只是閃爍,垃圾桶是半滿的,不會出現。恆溫器非常混亂和難以弄清楚,我們讓前台人員來到房間,但它沒有幫助,所以他們需要弄清楚,或者在恆溫器旁邊放說明來解釋如何使用。它不應該像以前那麼困難。我們無法弄清楚涼爽還是熱。房間很冷,我們無法讓它暖和起來。第二天早上,我出去吃早餐,回到我的房間在10:30拿東西,被鎖在外面,所以我不得不去前台,等了6分鐘,讓他們修理我的鑰匙回到房間拿我的東西和退房。酒店很漂亮,很乾淨。我很確定我不會再回到這家酒店一段時間。"