歐泊金沙酒店

Nice location,very clean, everything 5star

Harrison, who is supposedly a manager kept insisting that ******* is a third party and having stay protection or having paid 405$ deposit carries no weight, and the several holds being put on my card in addition, some would be returned, some pending- but none could be documented so that I could sign and be clear what I am responsible for. I also have a lot of belongings and the check in valet crew were overwhelming where I felt they didn’t want me to have access to my car. The concierge/ checkin staff did not know anything about the beach policies, claiming it’s a public entity despite they advertise and market its proximity. I was delayed in arriving , I texted my concerns and I got an AI generated response, when I asked in person, the response was similar- a vague guess. The restaurant, pool, and other staff were excellent

This was the most disappointing hotel experience I have ever had! (I am a frequent traveler). I was traveling with my family for a vacation, and we waited approximately two and a half hours to access our room due to an unresolved issue. Although the regular check-in time is 4:00 p.m., we did not receive our room until 6:30 p.m. When I asked the manager for an update, his response was unprofessional and discourteous. Additionally, when we inquired about our luggage, staff were unable to locate it. We waited an additional hour before it was returned, only to discover that it had been placed back in our vehicle without our knowledge. Overall, the hotel was poorly managed, and there were several other issues not mentioned here.

Check in was awful, staff was rude. They even tried to charge me to check out early even though I already prepaid for the room. Never going back

Excelente hotel. Lo que no nos gustó fueron los snacks para los huéspedes. Faltaba fruta y snacks de sal.