洲際假日酒店克利夫蘭

The hotel was clean and the staff was friendly. The only thing that was negative was the washers and dryers were out of service. We were there for a two day softball tournament and needed to wash uniforms.  Kids enjoyed the pool area.

This place was not exactly what I thought I was told there was a continental breakfast and there was NOT I was told it was pet friendly and it was NOT the beds suck the pillows suck and the only one that had courtesy of helping me was Rebbeca I give har A HIGH FIVE very sweet and outgoing person…

Asian beetles on ceiling and walls. Advised front desk and was told this is normal to the area and nothing can be done about it. No comps offered.

When checking in, we were told there were no rooms available to put us, but we had reservations for over a week (they saw it in their system) but all rooms were showing full. Someone at the hotel even called me that day before our arrival confirming my stay. After waiting, they identified an open room (not what we paid for) but we took it. I guess they did not indicate they gave the room to my wife and me, because at 10:30 that night, a woman scanned her card and walked straight into our room. I was in bed and my wife was in her underwear. That has NEVER happened to us ever. The next morning, my wife and I were locked out of our room because they had voided our cards to assign it to the woman from the night before. We went to the front to get our cards reprogrammed and they had lost record of our reservation (not sure if the guy just didn’t know how to use they system or if it was legit lost). Finally got the new cards and went back to room to get ready for the breakfast we pre-paid for. Got to the eating area and there was no one making breakfasts and no one making coffee. We proceeded to attempt to talk to a manager, but they do not have a manager on weekends. Poor guy up front…there was a line of people behind us with their own complaints. Two elevators and both were out of order. The place was clean, but that was all it had going for it. Definitely not worth the premium we paid for the stay. Do not recommend.

Our medication came up missing during one of the cleaning days.

Sinal ruim de internet Estadia boa, unica coisa que deixou a desejar foi a internet, wifi. Sinal muito ruim

Carpet was wet and air conditioner not working correctly. Asked for a different room, none available.

May have been the BEST water pressure in the shower I have ever experienced in a hotel. The gentleman who greeted us at check in was fantastic. We arrived a couple of hours early and was able to get an early check in. I would definitely stay at this hotel again and would highly recommend it to other travelers.

The bathrooms were very small. The water pressure was non existent. Fine for one, wouldn’t have stayed with family.