克里夫蘭市中心基塔萬豪酒店

Deceiving We arrived and had Room #820 Was supposed to be a corner view with a king bed. The bed was a queen bed, and the AC / heating did not work at all. Made for a very unpleasant sleep in 80 degree temps inside a sealed hotel room. Good chance will not stay here again

Poor service at reception & restaurant Hotel room was ok, although the hotel feels old. Service at the lobby restaurant was very poor, we waited almost an hour for dinner because they are not staffed to deal with a fully occupied restaurant. To make things worse, I asked at reception on Saturday night what time breakfast opens, because we had to leave by 7:00 am. They told me 6:30 am. We showed up at 6:30 am only to be told by the restaurant staff that they do not open until 7:00 on weekends.

Check in supposedly starts at 4, but we had to wait until 5:30 only to be put in a temporary room then move to another room not until 6 pm. On top of that the key cards they gave us didn’t work. Very poor stay, not the staffs fault, but just not good all around

The property is quite beautiful on the inside. The one thing that I would say is that it was one of the top 10 loudest hotels we have ever stayed in. We heard everything, including a 130am conversation of a woman cry/laughing. Toilet paper was a very low quality.

Don’t think twice…book it. We were in town for a cheer competition located across the street at the convention center. Hotel was beautiful, clean, great valet parking and all the staff exuded customer service.