Residence Inn Detroit Sterling Heights

Second stay here in the past 60 days. New hotel, clean comfortable rooms. Great location. This new hotel is poorly managed. Both visits we had an unpleasant breakfast experience. Constantly running out of food items and coffee and no one to replenish them. No towels in the pool or fitness center. When I asked at front desk, I was told that they were in the wash. So I asked for regular room towels….none available. We were told that they were sold out the night before and no towels were available. It was not uncommon to try to call down to the front desk and be placed on hold 7+ minutes. Nice addition to the area for Marriott, but much improvement is needed

This is one of the worst hotels I have ever stayed in barring dives and dumps where you pay by the hour! The garbage can was left in the room still full, as well as a large paper bag full of half eaten fast food. It was already starting to stink up the room! It was totally disgusting. The dishcloth towels in the kitchenette were stinky and not cleaned, probably left over from the previous guests. And to top it all off, they not only messed up my bill when I checked out, but all three of my business colleague's bills as well. My advice to anyone travelling in the area...book elsewhere...it's that simple. I will never return.

Beautiful new hotel, very quiet location. I would have given a 5 star, but the hallways are pretty loud (doors slamming and I can hear TVs as I pass by rooms). The furnace in the room is also very loud, which may explain why TVs can be heard in the hallway - sound has to be turned up over the sound of the furnace. With that being said, I would most definitely stay here again if the need arose.