I expect better than this for a Holiday Inn Express. I just stayed at one in Prescott, Arizona 2 weeks ago and it was amazing! This one was obviously an older facility and fairly run down. They were painting the outside while I was there which made it a mess to park, but I praise them for upgrading the exterior. My room had stains on the carpet, the black out drape was either cut or broken because it only came down halfway and so the bottom half of the window stayed open and very lit from the business signs across the street and made it very hard to sleep. The microwave took 3 minutes to get a small item to a luke-warm temperature and their Wifi was incredibly slow and kept dropping out. My biggest praise is that though it showed age and things were broken, the room was at least quite clean and the air conditioning worked great. The lady in charge of breakfast spent more time talking to a co-worker who came each morning to eat and drink there as well than replenishing the food or wiping down the tables. When I asked for something, she was not very friendly or helpful. Your breakfast staff member is the "face" your guests see and experience most often so should be your most friendly and gracious staff member in my opinion.
翻譯