We booked two nights in this motel and I should have followed my gut on my initial encounter on reception. The Asian gentleman was not engaging and abrupt- it seemed we were an inconvenience to him. I was given the drill ie where to go for continental breakfast, put out sign for house keeping services and only one electronic pass key. According to my daughter, the expression on my face was priceless, as I entered the door and saw the room- it was an old room and not at all what I had expected. The beds were comfortable and linen clean. Electric blankets on bed and an extra blanket and pillow in the cupboard. So beds got a tick. It was obvious an attempt had been made to refurbish the room and bring it up to par- new toilet, hand basin, fridge, white goods (ie toaster, jug- Kmart), microwave and fridge, TV Aldi) fresh coat of paint and new lighting but no accessible light switches from the bed. Floor covering appeared new although it was obviously cheap. Even the laminated bench near the fridge was poor- the chip board was exposed and whoever installed needs to have a lesson in finishing things off properly. The shower head was supported- now listen to this one- pieces of bark in the hole in the wall. I had to stop and think was I in Ballarat or an outback motel in the NT? Next came the dining experience- quaintly referred to as continental breakfast. Rows of plastic containers with various cereals, all labled, the 3 'el cheapo' toasters and one electric jug on the bench and all connected to a power board that floated midway up the wall- OHS error there!!! Various juices in the fridge- expiry dates needed to be checked, and of course the old bread in the freezer trick. My 25yr old daughter just laughed and said 'Mum I am back in a school camp'- there was no tv in the area, just tables and chairs with artificial flowers placed in coffee mugs and some prints on the wall and signs saying cctv and ' Don't take any foodstuffs or kitchen wares to your room” {Motels owners words not mine}. Why have a toaster in your room if you can't grab some bread and little packets of jam and butter?? {Crockery and cutlery, all plastic was in the room- doesn't make sense to me} Piece of resistance was housekeeping- I dutifully put out my sign and 'lo and behold' on returning to room later in the day, sign was off door and I thought Oh that is good they have done the room- well they had sort of- fresh towels, some rubbish removed and get this- the king bed straightened up and no attempt to do the single bed. No attempt to wash used cups and glasses or clean out shower, hand basis etc. The shower base was not clean and there was grime and accumulated dust on the skirting boards and around all architraves, the paint job was so poor you could see the brush strokes and where he/she had completely missed areas, the grout was filthy. We paid $292 for two nights at this establishment and it was money poorly spent. The owners need to lift their game- doing things on the
19 評價