智選假日套房酒店可可(Holiday Inn Express & Suites Cocoa)

The property was great and the only issue I had was when I woke up early in the morning and noticed ants crawling around. I spent an hour emptying out my bags and killing as many ants as I could. They were spread throughout the king suite. Thankfully the only place that didn’t have ants was the bed. I lost valuable time though trying to make sure no ants left the room with me and didn’t end up in my truck. Other than that the room and service was good.

Shuana completed my check in, I explained I understood I was early and why, she allowed us to get into a room! I explained reason of my travel related to my birthday and she gifted an adult beverage! The tone and professionalism she has should be utilized by more!

We couldn’t find parking due to an event at the attached convention center. We were told to park illegally and coke back down after the event was done. When we opened the pull out couch there was a dirty sheet with a used condom. The general condition of the hotel was fun down. They were embarrassed and apologized for the used condom, but after the conversations I had to have with my kids I am still disgusted with the whole situation. I have yet to hear from a manager with any real resolution to this issue.

Hotel is old and needs updating. Room Smelled terrible. Smelled like a wet humid towel. Musty. There were mosquitos in the room, hair strands in the bed and I’m sure there must have been bugs in the bed because offer like 20 mins of my son laying in bed, his back was red and itchy. I told front desk guy what was going on. He told me he couldn’t contact manager because she left with a bad headache but offered me another room. The next room was worse than the first. The smell was just so bad. Finally some other hotel worker showed up and said I would be issued a refund and I could leave. I left same day. Refund has not been issued and it’s been 3 days. Manager said there were no notes of the situation and can’t issue refund. Told me she would call me back. Nothing yet. I left voicemail for general manager, nothing yet.

They need to fix it up definitely not worth what I paid! People are very nice especially Linda she’s a hard worker! The bedroom headboard looks like someone sweat ate away the finish on it! The jacuzzi needs to have a seal 9n it where the top meets the wall.

Unfortunately there were live roaches in the bathroom. They offered a different room but I declined. They came a sprayed while we went to dinner, I was told. If roaches are present they are probably everywhere! A good exterminator is needed for the entire complex.

The quality I expected at Holdiay Inn Express did not disappoint. Clean, attractive, well maintained. Motel and location just what we needed to spend the night before cruising. BUT...Big BUT..I was woken up at around 6 am with my personal telephone alerting me to a tornado WARNING...Not watch but a WARNING. We scrambled out of bed and opened curtain to indeed see formation of tornado. Not once did the hotel staff alert us to take cover. My phone. This was very scary. I was very disappointed in that the staff or the hotel did not send out a hotel all alert to take cover. Being on the third floor did not ease my anxiety even a little when the stairwell was a distance away from my room. Staff should have done a better job.

Everything was good except for the printer. The printer was not working and said the cartridge needs to be changed however no one at the desk (that evening or the next morning) knew how to change it. They did tell me I can email what I need to them at the front desk and they will print it for me. This worked for what I needed at that time but it could be information that a guest does not want to send to a random email and hope they delete the info after its been printed.

key cards never, ever worked more than once. mini frig was rust protect-coated on the bottom and painted, water barely got hot, lamp flickered until it finally caught. nice staff but dingy, run down and unappealing.