I had booked the hotel 6 months in advance for the Mahashivarathri at Isha, Coimbotore for March 7-9. When I went to the hotel, they said that I did not have March 7 booked and that I had only March 8th booked. March 7th would have the highest de***d as it was the night before Shivarathri and all the hotels in town were fully booked. I showed them my Orbitz booking details where it said that I had the booking secured For March 7-9th. I had a confirmation number and itinerary number and the Orbitz representative said it was CONFIRMED. They also said that "It's important to note that the cancellation was initiated by the hotel" These were his (Kumar) very words. I am a lady, traveling Solo from US and the hotel canceled my reservation for one of the nights, the night that was crucial and in de***d for attending the Mahashivarathri, without sending me a single message. I was stranded in a strange town with nowhere to go. They obviously did this to get a better price from another customer. The hotel kept blaming Orbitz. However, I believe the hotel was at fault. The reception personnel (Hareesh) told me all the rooms are booked, but they would have to bump someone out to give me a room. So this seems like a practice they follow. But the ***ager (Krishnamurthy), said sorry this happened, and find another room somewhere else. That was it! No apologies, no regrets, no conscience, nothing. We book on trust. This is unpardonable. I am uploading some screenshots of the conversation. I would NEVER trust this hotel again.
翻譯