科爾切斯特艾塞克斯大學附近酒店

索菲亞(如果你能叫她那個“經理”!)只不過是個惡霸,留下一個可憐的年輕懷孕女孩給我看她最近去過的餐館的照片和她的小狗的照片!這個年輕的女孩(山南是她的名字,我相信)被掃走了她的腳,跑來跑去,做絕對的一切,盡她所能讓我的住宿變得美妙,但不幸的是,這次住宿被索菲亞毀了!當Shannan請求索菲亞的幫助(所謂的經理!!!)她基本上笑了,繼續什麼也不做!,索菲亞沒有提供任何幫助,她應該認真交談!我還聽到她談論工作人員的個人生活和對其他工作人員的滑稽動作,這些行爲不要求任何如此,也不是顧客和客人應該聽到的,因爲這是他們的個人生活,她不應該透露任何對任何人來說!我住在二月份,她也一樣,我經常出差,我經常呆在,但即使所謂的“經理”索菲亞開始這個地方已經下山了!Shanna是絕對的明星,應該被稱讚爲高天!非常感謝Shannan爲我和許多其他人超越了!

我們在這裏住了三晚，對我們的經歷感到非常滿意。工作人員熱情歡迎您，並迅速，有效和有效地處理了我們淋浴房的問題。卧室乾淨，清新，舒適。我們年輕的家庭在游泳池裡玩得很開心。我很驚訝地讀到其他一些關於早餐不佳的評論。在我們住的那一天，早餐很好吃。很好-呈現和美味。該餐廳已被警告關於我丈夫的飲食有問題，他們為了滿足他的需要而離開了。我們發現它們很好-知道食物不耐症和過敏。

The worst hotel I've ever stayed in. They opened today after 3 years apparently. It was cold. The air con in our room was so noisy it was unbearable. The TV didn't work. We had no loo roll. No tissues. It smelt of hot fat in reception/ bar area. Even the hotel sign was broken. No carpark lighting. The bed was bouncy and awful. The carpet was wet and rouched up. Looked like it had just been cleaned. Booked for 2 nights for work. Leaving for another hotel tomorrow. Life is too short.

我注意到的第一件事是前台的出色友好服務。第二天早上早餐時,這項服務繼續,非常好 - 這是菜單式早餐,您點了您想要的早餐。早餐有魚,有少量的補充。 房間大多還行,雖然牀單上有一些污漬。耳塞的加入是一個很好的接觸,因爲它在主要道路上我碰巧喜歡城市的噪音,但最終用它們來擋住風扇的噪音(沒有空調)。 浴室有很好的洗浴用品,雖然我們注意到冷水龍頭在變冷之前跑了相當一段時間。 總的來說,住宿很好,但科爾切斯特有很多酒店,這不是我第一次選擇返回。

I just wanted to thank you for such a positive experience that I had at your establishment yesterday evening. (01/06/2023) I arrived with my mum, the staff at the initial reception greeted us, explained which directions to take and told us to enjoy our stay. At the spa reception the staff member was warm, informative and professional. She took our details and confirmed the package that I had purchased. Again she wished us a pleasant stay. We used the delightful facilities, I had been worried that I hadn’t booked a treatment but it was so lovely to catch up with my mum in the warm, relaxing and calm environment that has been created. We then took our time having a fabulous shower, using the products that were readily available before we headed to the bar for a drink. Again, the staff here were smart and professional. We settled down in the bar and then ambled around the corner to the restaurant. We were greeted here by a lovely blonde lady, I’m assuming the restaurant manager, who showed us to our table, lighting our lamp and again wishing us a wonderful evening. Looking at the menu, I was a little concerned that there wasn’t anything that I was ‘WOWED’ by. We both (myself and my mother) opted for the tomato and basil soup, I had the pork chop and mum had the chicken. The soup was hot on delivery and so flavourful. The bread accompaniment was absolutely delicious, I would have liked another. We tore it and dolloped large amounts of the delicious butter that came with it. I was surprised how much I enjoyed it. Our mains then arrived, my mum said that her main was delicious, she was particularly enamoured with the sauce and is hoping that my husband might be able to emulate it. My pork was absolutely delicious, succulent, well seasoned and both of us commented on the large portions we received, this was totally unexpected. For dessert, I had gelato; hazelnut, chocolate and vanilla. Very nice and quite light after my big meal. My mum commented that “this is the best sticky toffee pudding I’ve had in a very long time!” The highest compliments to the chef(s)! I must give a special mention to the waitress, she did give her name but I’m afraid I forgot what she said. She was fabulous, a bubbly personality and ensuring that everyone was happy in her section. She had to work really hard with one couple, so definitely earned her wage last night! She had dark hair, was her name Suzanne? Even when leaving the night receptionist was lovely and helpful when we handed in our locker bracelets. It was an experience that you don’t want to end. The staff could definitely teach other establishments in the area about customer service, it was so refreshing to have all staff members so confident and accommodating. Thanks so much and hopefully we’ll be back to see you soon.