來自住宿之回應: Dear Feitongfanxiang,on behalf of the entire team at the AMERON Hotel Regent, I am delighted that we were able to offer you a pleasant stay at our hotel and that you praised the location of the hotel and our restaurant so positively.We will be happy to host you again on your next visit to Cologne.Until then, I wish you all the best,Best regards,YoursVolker PinhackHotel Manager
來自住宿之回應: Lieber mark4u,vielen Dank für Ihre tolle und positive Bewertung zu Ihrem Aufenthalt bei uns im AMERON Köln Hotel Regent und dass Sie sich die Zeit genommen haben uns zu bewerten.Über Ihr Feedback haben wir uns sehr gefreut und werden dieses mit dem gesamten Team teilen.Die besten Grüße aus Köln sendet Ihnen Max Büttner
來自住宿之回應: Dear Guest,Thank you for your feedback. We're pleased to hear that you found our location convenient with easy access to the light rail. We strive to maintain a high standard of service to match our four-star rating. We very much hope to welcome you back soon on your next trip to cologne,Best Regards,Volker
Timbers
標準房
入住日期 2024年8月
商務旅客
4則評價
4.7/5
優秀
發佈於 2024年9月20日
裝修稍差一點,但是很新,停車費略貴。
來自住宿之回應: Dear Timbers,Thank you for sharing your feedback. I'm glad to hear that you found our facilities to be new, though I understand your concerns about the decor and parking fees. We appreciate your input and will consider it as we strive to enhance our guest experience. I hope to welcome you back in the future.Volker PinhackGeneral Manager
來自住宿之回應: Dear Xuping,Thank you for your great review to your stay with us.We are very pleased that you enjoyed your stay with us and we are looking forward to welcome you hopefully back soon on your next trip to cologne.With best Regards,Volker PinhackGeneral Manager
來自住宿之回應: Dear Guest,Thank you for your great and positive review about your stay with us at the AMERON Cologne Hotel Regent and that you took the time to rate us.We were very pleased with your feedback and will share it with the entire team.Best regards from Cologne,YoursVolker
Wei Shujian
舒適房
入住日期 2023年9月
商務旅客
4則評價
5.0/5
傑出
發佈於 2023年10月14日
房間乾淨整潔 早餐豐富 交通便利
來自住宿之回應: Dear Guest,Thank you for rating us 5 out of 5 stars on Trip.We are always happy to know that you felt comfortable and had a great time with us.So we hope to see you again soon and send you best regards !Yours,Volker Pinhackdeputy hotel director
Shu Jian Wei
優品客房
入住日期 2023年9月
商務旅客
1則評價
5.0/5
傑出
發佈於 2023年10月14日
房間乾淨 早餐豐富 交通便利
來自住宿之回應: Dear Shu JIan Wei,Thank you for your great and positive review about your stay with us at the AMERON Cologne Hotel Regent and for taking the time to rate us.We were very pleased with your feedback and will share it with the entire team.Best regards from CologneYours,Volker Pinhackdeputy hotel director
訪客
標準房
入住日期 2024年10月
夫妻/情侶
2則評價
4.5/5
非常好
發佈於 2024年11月26日
Wat een mooi hotel met een chique uitstraling en vriendelijk personeel. Klein foutje bij het inchecken want we kregen de kaart voor een kamer waarvan het beddengoed overhoop lag en niet schoongemaakt leek te zijn. De kamer die we erna kregen toegewezen was schoon en had een heerlijk bed en een ruime badkamer met goede douche.
We hadden wel graag een kleine mini koelkast op de kamer willen hebben (maar hey, je kan niet alles hebben). Nadeel vonden we dat de Chromecast geen verbinding wilde maken met onze telefoons en er helaas geen apps op de tv geïnstalleerd waren zoals Netflix (dan hadden we met onze eigen gegevens in kunnen loggen). Dus tv kijken ging daardoor niet.
Ontbijt in het hotel is echt top en uitgebreid en er zit een ruime en schone sauna in het hotel. In de bar kun je fijn zitten en heerlijke cocktails nuttigen.
翻譯
來自住宿之回應: Dear guest,Thank you very much for your great and detailed feedback on your stay - (a lovely photo):)I am very pleased to hear that you had a pleasant stay with us, please excuse the inconvenience that you were initially assigned a wrong and not cleaned room. Our maintenence department is alreayd informed and will check the connection to the Chromecast accordingly.Of course, our reception staff is always available to answer any questions or requests you may have.On behalf of the entire team, I would be delighted to welcome you back to our hotel on your next visit to Cologne.With best regards from Cologne,YoursVolker PinhackGeneral Manager
ElsaLi
標準房
入住日期 2024年7月
夫妻/情侶
6則評價
5.0/5
傑出
發佈於 2024年8月15日
We had a pleasant stay. The room is clean & comfortable. Air conditioning is not very strong but enough to cool us down in this hot hot day😅 The reception counter is very helpful and professional too.
翻譯
來自住宿之回應: Dear ElsaLi,Thank you very much for your great review.We are very pleased that you had a pleasant and comfortable stay with us and that you liked the room and that you emphasize the cleanliness in our house - thank you very much!I'm particularly proud of your compliments on the friendliness of our employees!The entire team at the AMERON Hotel Regent would be delighted to welcome you back with us in Cologne soon.Best Regards,Yours Volker Pinhack