A truly satisfying hotel stay more than just a room, my room was cosy and clean. Excellent location middle of Colombo, walking distance to transport and shops, front desk staff were very attentive, professional and friendly. good value for money!
翻譯
來自住宿之回應: Dear Sir/Madam, Thank you for your wonderful review! We’re delighted to hear you had a truly satisfying stay at our hotel. It’s great to know you found your room cozy and clean, and that our location was convenient for you. We appreciate your kind words about our front desk staff; they work hard to provide excellent service. We hope to welcome you back for another enjoyable stay in Colombo! Best regards, Management.
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Asanka S
入住日期 2024年4月
夫妻/情侶
1.0/5
發佈於 2024年4月19日
Terrible stay, We have stayed on 18th April, one night, Room not clean properly, very tiny room the value of money was not worth, You can’t Oder any food when we asked staff say go outside and buy, The manager comes on 19th around 12:30pm asked to check out right now as the check out time was at 12. I have asked to give us 20 minutes to pack the luggage which he refused, it’s seems they kick us out, Hotel is not safe to stay, and very expensive compared to other hotels not even similar to pictures which they uploaded, Not recommended at all,
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翻譯
來自住宿之回應: Dear Sir/Madam, I’m sorry to hear about your experience during your stay. We truly value your feedback, as it helps us improve our services. Cleanliness and guest satisfaction are our top priorities, and we will address your concerns with our team to ensure a better experience in the future. We apologize for any miscommunication regarding check-out time and for not meeting your expectations. Thank you for sharing your thoughts, and we hope you’ll consider giving us another chance to provide a more positive experience. Best regards, Management.
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Explorer09078612136
入住日期 2024年4月
家庭旅遊
4.0/5
很好
發佈於 2024年4月13日
Modest and decent small hotel - we were happy there and felt safe. Good location, friendly staff, good shower (water pressure, cleanliness etc), beds were firm and good, no elevator (if that matters to you). If we could have spent a little more we would have, but for the price this place is good.
翻譯
來自住宿之回應: Dear Sir/Madam, Thank you so much for your thoughtful review! We’re thrilled to hear that you enjoyed your stay and found our location convenient. It’s great to know that you felt safe and appreciated the friendly service from our staff. We’re also glad you liked the shower and the comfort of the beds. We understand that the lack of an elevator can be a consideration, but we appreciate your understanding. If you ever decide to return, we’d love to welcome you back! Best regards, Management.
來自住宿之回應: Dear Sir/Madam, Thank you for your fantastic review! We're thrilled to hear you enjoyed your stay and found our location convenient for exploring. Chitru and the team appreciate your kind words about their service—they love helping our guests make the most of their visit. We’re also glad you found the cleanliness and room service to your satisfaction. Thank you for the high recommendation, and we hope to welcome you back soon! Best regards, Management.
Honestly, the location is quite a tight spot however, it is conveniently near some nice cafes which you SHOULD consider visiting if you like Authentic Japanese food/Manga. The Place was clean and the staff was welcoming and polite. The check in was very fast and we were directed to the room. YES, there is a lot of stairs depending on which floor you get the room, I was on the 3rd floor so it was basically my Cardio for the day. The room was just like the images. Clean, spacious and definitely well looked after. The TV however was not working regardless what we tried however that is just a tiny irrelevant issue. The Washroom was clean too and we were allowed to bring our friends however the only downside is they request visitors to leave by 8pm which I feel should be kept until 12am instead. Gives more time for those early leavers to spend time with their friends Overall Great stay.
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翻譯
來自住宿之回應: Dear Dulanga, Thank you for your first-rate review on us and we are truly thrilled to know that you had a great time at Rockwell Colombo. We are truly humbled to be held in such high regard in terms of our service as we strive to grow and improve with every opportunity. However, we would like to convey our apologies for the inoperable TV. Furthermore, we acknowledge that you would have preferred to have your visitors over for a longer time period. However, due to standard hotel policy we are extremely sorry that such restrictions had to be imposed. While we thank you for your patronage, we hope to see you back at Rockwell Colombo soon.
Our stay was very peaceful and comfortable. Ms.Inusha was very polite and made our stay memorable. The room was spacious and Everything was so neat and tidy. Absolutely worth the money. For sure will come back.
翻譯
來自住宿之回應: Dear Ms. Harinee, It was a pleasure to host you and thank you for taking the time to share your feedback. While we are delighted to hear you enjoyed the hospitality provided by our staff, we take pride in knowing our customers are happy with their experience. It will be a pleasure to have you with us again in the future. Thanks & Best Regards
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訪客
入住日期 2024年12月
獨自旅遊
4.0/5
很好
發佈於 2024年12月12日
Overall liked the hotel, for me the location of hotel worked as I was visiting friend and he lived close by. You are only a short Tuk Tuk away from major attraction’s and public buses pass by frequently. Room itself good size, bed is on a raised platform (maybe about 8 inches) and then the lower section is like a lounge area with a couch, coffee table. Bathroom the same shower is on a raised platform. Be mindful that reception is not 24 hours. I had a late night and come back at 2.00am and couldn’t get into the hotel, after about 10 minutes standing outside banging on door and pressing buzzer the night time security guy must have woken up and let me in.