科羅拉多斯普林斯機場希爾頓花園酒店(Hilton Garden Inn Colorado Springs Airport)

No room service because the kitchen would not answer the phone. Said they were too busy when i went down to ask. Order in the restuarant took 1 hour for a ceaser salad and PBJ SANDWICH while i waited.

We arrived after driving for many hours and were notified that they only had rooms with one bed in them...I had prepaid and reserved a room with two beds as we were traveling with adult children. They told me that I wouldn't be compensated for the difference in room as we used a 3rd party (*******) and the best they could do would be a roll away cot. This was disheartening as we were exhausted and had no other options unless we would have been able to eat the cost and stay elsewhere. The bed spread had stains and the cot brought in was in terrible condition. I was disappointed as I travel often and this chain of hotels are usually very clean and stand behind quality service. I will not be staying here again and I would caution others to do the same.

Staff nice, rooms dated. No internet most of the time and when it did pop up it was one bars worth.

Very clean and updated. Everyone of the staff were extremely courteous and helpful!

Hilton's landscaping was amazing. A glimpse of the Rockies made it fabulous. The surrounding properties weren't well though.

We were given a handicapped room and WE LOVED IT. I wish we could request this size room everytime we stay with you guys.

The evening staff were excellent and extremely helpful. The morning staff were unprofessional, lacked effective communication skills and had zero concept of customer service. We were signed up for the 0600 shuttle as were others for a total of 13 people. 0600 comes and goes, we see the shuttle take off from the adjacent hotel. There has been no communication from the hotel staff, despite 13 of us standing outside. I proceed to ask the staff “where is our shuttle?” I was then told the shuttle was used to transport aircrews at 0600 as there is a contract that they must be shuttled at the appointed time. I say okay, but “Why were we not told of the delay?” The response from the staff was that the manager says “the shuttle service was not mandatory and should not be expected.” My response was “It is an airport hotel, the entire reason travelers choose this hotel is for the airport shuttle.” To which the staffs response was “the aircrews were unexpected”. I say “okay, but the crews spent the night and have a mandatory rest period so it is not possible for the conflict to not have been anticipated. In any case, why did you not give us a courtesy notification that our shuttle was delayed.” I received a blank stare. I then inquired about the second shuttle parked in front of the hotel. The response, “we only have one driver.” My response, “why is the manager not involved in solving the timing conflict?” The response, “the managers shift does not begin until 0900.”

The room i was given smelled of smoke. I notified the front desk and they took care of the room change immediately. Minor adjustment- the shower curtains and bedspreads are snagged. Someone chose tge wrong fabric

Easy check in/out. Great shuttle to the airport. Good restaurant inside. Comfy rooms. Very friendly staff.