Holiday Inn 行政中心 - 哥倫比亞MALL(Holiday Inn Executive Center-Columbia Mall)

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Hotel definitely needs some updating. Carpets were pretty dingy. Other than that the rooms were very clean. Advertised an indoor pool and two restaurants. The pool was closed due to scaffolding being set up. And there was only one grill/bar that opened at 5. Breakfast ended up being a mediocre buffet. Can’t really blame the hotel for having limited amenities open. We were talking with an employee and they said they can get anyone to work and they were down about 50 of employees.

Last morning, no hot water. When I brought it up at the hotel desk upon check out, the response was “You booked through a 3rd party, we can’t do anything for you”. Completely unacceptable.

Staff were wonderful, but the wall in the room was very thin. I could hear the man in the room next to mine talking above my television. I could even hear the words he was speaking.

Centric location, spacious rooms, convenient parking, pet friendly, well maintained landscape.

Couldn’t check in until after the Mizzou game because they didn’t have anybody’s rooms ready. Long line of unhappy customers

We had another great stay at this hotel. Have stayed many times and will continue to do so.

The property is a bit worn - it looked much nicer on the Internet, but we can live with that. The TV needs to be replaced, the bathroom has no fan, and the elevator was slow to arrive (often several minutes). Our main complaint is that our keys didn’t work at least once a day. On about the fifth incident, they asked if we were keeping our key next to our phone. It seriously took them that long to let us know that our phone could be demagnetizing our key. Wow - very poor training. Additionally, we asked the front desk for more toilet paper, towels, and coffee for our room. It wasn’t delivered by the end of the day, so we asked again and finally got it. The cleaning and custodial staff were friendly and competent - the front desk staff needs some work. For the price of the room, we really expected top notch facilities and customer service. Disappointed. Will not recommend or stay at a Holiday Inn ever again.

Check in process was very slow. Carpeted areas in the room were dirty and dusty. Shower/tub was slow to drain had to stand in the water. Bathroom exhaust fan didn’t work so it was steamy.