The gentleman who worked at the breakfast on Sunday September 29th was very helpful and provided excellent help to me and I very much appreciate it. I would gladly stay there again due to the great service especially at the breakfast on Sunday morning
Very good location,a lot of restaurants nearby,the staff at front desk is very nice.The room is clean and comfortable.
房間乾淨整潔,前台服務態度很好,酒店位置好 可步行到梅西百貨NORDSTORM百貨 LV GUCCI 蒂芙尼.酒店前門不遠就有中餐廳PFCHANG
I stayed here on points with my family recently, and I had a great experience. I stayed last year and returned this year. During that year, I think they have improved in some ways. They have opened their Club Lounge, which allows those with access to get coffee and snacks throughout the day. Instead of serving breakfast in the lounge, they allow those with Club Lounge access to take breakfast in the restaurant in the morning, which is also a nice perk. On that note, I want to recognize Rex. The staff in general was good, but Rex went above and beyond. When we arrived, the hotel was crowded with youth hockey teams and their families and coaches. We were told at check-in that we should check back on Monday morning because they thought that they could upgrade our room. True to their word, they upgraded us to a two-bedroom suite. Considering that we were staying on points, I was very pleasantly surprised. If I return to Columbus again, I would like to stay here. The rooms are roomy and comfortable, and the staff is attentive to the guests.
Arrived late evening to a very crowded , very loud party in the lobby. Check in was easy. Finished up routine so we could rest. 2 double beds , both with sunken in mattress in the middle and one with a broken frame. It was late, we were exhausted and didn’t want the hassle of calling, changing rooms or whatever. Tylenol pm zonked us out. Morning came and we were up to shower . To our surprise, no hot water. What are the 2 things main things most people hope for at a hotel? Good bed and a hot shower…. Fairfield Inn missed the mark on both! Spoke to the front desk and a manager was supposed to call . They did not. Never again !!!!
This was my second overnight at A Country Inn & Suites. This one, however, didn't quite measure up to my stay at a different Country Inn. We were relieved that we were still able to check in without difficulty quite late at night. The building was situated reasonably close to the highway but finding the actual hotel amidst other hotels and housing was a bit confusing. The pristine, spotless appearance of the public areas was the first thing I noticed. Unfortunately the lighting in our dark room was completely insufficient. We did eventually discover a lamp on the desk but the on/off switch was not intuitive and these very weary travelers simply wanted to unpack and fall into bed. Good thing the lighting in the bathroom turned out to be fine. But where were the additional tissues? We quickly used the few that remained from previous guests but could not locate an additional box. The bed was comfortable and we slept very soundly. Even though we could see traffic in the distance from our window, the room was quiet. The breakfast buffet and selection was just EH. But it got us through the final leg of our trip.