Staybridge Suites 哥倫布大學區 - OSU by IHG

I can't find Room cleaning information and no sheets change during 6 nights stay. Free Landry machines are provided. Wonderful. Gym and Pool are provided. Kitchen is good, but no drinking water bottle is provided.

No seating in kitchen, non sufficient seating in room. Our room they checked us in, not ready, NO towels, no toilet paper but the measly left from previous guests. Air conditioner screen was popped up out of unit; bathroom was sub standard, no where to put anything on a counter . Bathroom door opened directly into room, literally 2 feet from bed. Fan in bathroom was not working. priced. if you were in Marriott but hotel was not up to that standard. They had mattresses store in stairwell. husband had to climb over a king mattress to access door. only 1 room bathrooms for men and/ or women off the breakfast dining area in lobby floor.

Ok stay. Just mehhh. Small parking lot, room service came in 1X while we were there, which was fine, however, they didn’t take garbage, and took towels, etc only to replace with 3 towels and nothing else. Even took blanket from pullout couch? Barely enough parking places, super tight if driving a big truck. Staff was friendly and seemed clean enough. Our shower door didn’t even come close to closing and water pressure was not good.

The property had evidence of water damage and with every shower, you could see why. The tiny shower in our room leaked so heavily we had to leave towels down so the carpet didn’t get wet. The shampoo, conditioner, and hand soap comes in refillable bottles, so you’re using the same bottles as all the previous guests. The breakfast is similar, nothing is pre-packaged/portioned individually other than the butter jam and syrup. Everything else is out and on an open buffet display. Only the hot food had covers. I did like the rotating breakfast options from day to day. The dressers in the rooms had drawers that rolled open at random. The bedroom door design was flawed and the door was very hard to close/lock. Had asked for a extra linens prior to check in as the reservation was for three adults and no linens for the pull-out were provided until a call post check in which took over an hour to receive after a second call was placed. The parking lot is very small and was always almost completely full.

The worst The hotel overbooked and when I arrived I was told my room was not available. Instead of assisting they told me that I needed to find my own lodging, even thought it was 10 pm. The general manager was no help and I was told that he was sleeping and had to be woken up. Will never stay at a staybridge suite again.

The hotel and property was very nice. The hotel itself was excellent. However, i am not sure where to place blame. Upon arrival I was told i did not have a reservation and after further investigation was told my reservation were canceled. I did not received any type of notification that my reservation was canceled. I had booked online and was given the opportunity to pay upon arrival on Sunday day of my stay, however, hotel canceled on Saturday as per the hotel wasn't sure i was coming. Now, correct me if im wrong, but shouldn't that happen on Sunday not the day i wasn't scheduled to be here. Make it make sense

The pull out mattress was a bit nasty. Other than that it was an ok stay. The customer service was excellent! I wish i would've gotten her name but the older lady at the front desk was top notch in my opinion. Extremely helpful and nice. I appreciate it. It was our 1st trip to Ohio and she helped make it a good trip. Thank you.

One night in city Reserved this for a medical procedure and loved how in proximity the hotel was located in reference to th3 hospital. But also how nice the hotel suite we had was. Extremely comfortable and attainable for getting in and out.