智選假日套房酒店底特律 - 諾維(Holiday Inn Express & Suites Detroit-Novi)

The room and guest areas were clean and the staff was friendly and helpful. It was nice to have a fridge and microwave in the room. Complimentary breakfast was good compared to similar hotels. On the downside, the bed was average at best- the pillows were heavy and not particularly comfortable. Also the room furniture was dark, worn and dated. Parking was limited.

Muy limpio y tranquilo

Safety latch on door was broken. The toilet was broken, about came off the floor. The bed had stains and hairs on it and was poorly made. Overall not great conditions, won’t be coming back.

The dining area was limited but food was more than most regular hotels had. The dining area was a bit dirty with food on the floor and seats. The room was okay, sheets were clean and felt newly washed. Bathroom had a small plaster worm under the sink. Pool was cold so my kids didn’t care for it.

It was very very noisy at the hotel. We had to move up a floor, and even then, it was still very noisy. The food was ok, the hard boiled eggs were borderline rotten and stank so bad. Overall, it was an ok stay.

Amazing staff! Breakfast was fantastic. Close to everything, but just far enough away if that makes sense. I will be back!

The curtains didn’t completely cover the window, and let in too much light at night. I didn’t sleep well because of it.

Stayed 3 nights. Had 2 separate rooms. Key cards to get into our room literally would only work 1-2 times. Visiting to see a 2 night concert in Detroit, so we would get back to the hotel late, around 1-2 am. First night, we had to go to the front desk 4 times to get new key cards because they would not unlock our door. And every time after that we had to get new cards. Very frustrating. Both of our rooms had this issue. The counter person advised us to not put the cards by phones or by other cards in a wallet. Still they did not work more than once. Next, they checked us out of our rooms 2 days early and charged my card for both rooms. I did not want to use this particular card for payment, only to hold the rooms. Then charged the card I wanted to use twice for both rooms. Over $900 total. It took lots of back and forth (over 3 weeks) with multiple people to get refunded for this. Very disappointing. Poor communication. Nobody would call back when they said they would. No email when promised. Lastly, the breakfast was disappointing as well. Containers left empty. The woman taking care of this was not friendly at all. Wearing earbuds so you could not ask for her to refill any of the food. Did not smile or greet. Overall seems pretty typical of Detroit area and I’m not surprised. We won’t be staying here again.

The staff were very accommodating. The bathroom in the hotel had some cracked shelves. The beds were a little hard. The outside of the hotel had trash piling over onto the walkway.