Our check-in experience at the Hotel Borgo Antica was initially ok. The room wasn’t ready, which was fine. We requested 3 separate beds at check-in, which the attendant confirmed. On return that afternoon, the room wasn’t set up as requested and we were told it would be changed in the morning. The front desk people went to great lengths to “prove” that my request wasn’t in the reservation. Then, the attendant reiterated that the room would be change in the morning and offered a bottle of Prosecco for the trouble. A few minutes later, I received a telephone call saying the room set-up would be changed but there would be no Prosecco. “The customer is always wrong,” I guess. Realizing the absurdity of that statement, the attendant did offer a glass (not a bottle) in the end as the room set-up was being changed. One more thing… I have traveled extensively worldwide for business and pleasure and never was asked to “pay the bill” at check-in.
翻譯