We stayed in La Coluccia for one week this summer. Let's start on a positive note and mention hotel's good points. Firstly, beautiful location, if you look for a quiet area this quiet bay is perfect. Bare in mind that the beach is public. The housekeeping service was very efficient and some of the reception staff were very helpful and presented a good command of English. There was also a very friendly girl at the pool service. Unfortunately, there are many negatives. Starting with the cleanliness... the pool area is simply dirty, the jacuzzi was cleaned after our complaint. You would expect 5 star hotel to have their cleanliness on spot. The walls of the pool were dirty, the pool floor needs an urgent maintance, we witnessed one of the guests hurting her foot badly on a broken board. When we brought a dirty jacuzzi to the reception employee's attention...we heard that it was due to people using it. Well it is due to the staff to clean it as often as needed. The pool boy/lifeguard spent most of the days on his mobile, not interested in his job whatsoever. Here I need to mention never seen before unprofessional behaviour of the hotel management. During one of the afternoons we witnessed the hotel management staff telling the pool boy off in front of all guests. Besides the point that the guy deserved some criticism, it should have been done behind the scenes. The room advertised as a see view deluxe room is a very standard size room with a sea view covered by bushes. The food was a big disappointment, we ate mostly in the nearest town. It is a pity to see a hotel with a great potential, not to receive a deserved attention. Unfortunately, from previous reviews hotel's replies, it seems like looking for excuses is tge way tge reviews are approached. I reckon it would be good for the hotel management to be open to a constructive criticism. The management should look upon themselves and make some urgent changes. Attention to detail must be applied if the hotel wants to claim its 5 stars...
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