The facilities are beautiful, as is the view. The team in the restaurants were hospitable and did their jobs really well. It's in the center of Condado, so great restaurants nearby, and an easy Uber to Old SJ. The rooms & service there was different. We went with our son, so I booked a suite (as a splurge). When we got into our room, it was a wonderful room, but there were a series of maintenance issues. The phone didn't work. The table was uneven ( I used a thick wedge to stablize it). Curtain rods were broken. Additional smaller things. I talked to a person on our floor, they said they would fix it. It didn't get fixed. After 4 days I ran into a manager who asked about our stay. I told him, he took detailed notes. Nothing happened. Never got fixed. We were supposed to have butler service. The butler sent a text after we'd been there 4 days saying to let them know if we needed something. We never saw him/her. I suspect a normal room would be fine there. But pretty disappointing considering how the Commodore suite was marketed - I think we would have got better service at a chain hotel.
翻譯
