芝加哥麥考密克廣場歡朋酒店(Hampton Inn Chicago McCormick Place)

The location is perfect just next to the exhibition hall but the services was to consider, we had many issues the cleaning service two days they didn’t clean they just took the towels and didn’t put new ones , i guess they have some problems with management hope they will solve it

朝食付きて部屋に持ち帰り可能。2階でコーヒーをいつでも持ち帰れるし、レンジ、オーブンも使用可能で便利。 Hampton Inn Chicago McCormic PlaceとHome 2、 Hilton Garden Innと３つのホテルの入り口が１つで最初どこから入るのか迷った。 部屋の掃除を１度頼んだが、来てくれずタオル交換だけだったので、星マイナス１つ。

This is a clean and modern hotel with some nice features in a centralized area. The issues we had were with customer service and some basics. We booked a room with a tub because we had a toddler. When we arrived they said the only room they had was a handicap accessible shower. They refused to compensate for the change. Leaving no alternatives, we took the room. To make this worse the handicap shower wasn’t installed correctly and when used the shower floods into the whole bathroom. Some other examples of missing the basics is failing to tell customers in advance that parking is $50 for the night. Lastly I’ll get to some miscellaneous things like instead renovating the pool they put a strange rubber covering on the pool floor and stained paint and carpeting.

The female staff were very friendly and the male with the dreads the older man had the attitude as if we were bothering him. Didn’t like that my beds were made and dirty from the previous guest first night we all slept in one bed after requesting fresh bedding three times then again the next morning before we left.

The property is conveniently located next to the McCormick place and the wintrust arena. It has tons of places to eat with walking distance. My family felt safe. Unfortunately Check in was hectic, there were tons of people waiting tocheck into their room. Even after 4pm because they weren’t ready (we arrived at 11am after being told we could have an early check in). All the staff was nice except for one lady wearing a burgundy wig. She had an attitude. The rooms are clean and smell nice but the beds are hard. Fridge in the room is extremely small, no microwave available. I asked for connecting rooms and ended up being on two separate floors which was a hassle for my family

My stay was a quick one, but the room was clean, the bed comfortable and the breakfast filling. The only minor issue I had was that my hairdryer didnt work but it was quickly replaced.

We arrived and the fold out bed (couch) was not made, didn’t have blankets nor pillows. Bed remained unmade until last night, appeared no one noticed. We asked for pillows and NONE were available, and pillows were small and awful quality. Breakfast was sp****, more people than food. Staff seemed embarrassed but could not fix the problem. This happened multiple days. We would come back but these are little things that need to be addressed.