勞德代爾堡科勒爾斯普林斯萬怡酒店

The customer service was great, but the bathroom was smelled  and has mildew; it didn’t get cleaned even after I showed video of blood stain & dirty in the bathroom wall . I must say the nice hostess was nice enough to get me another room but the smell was even was worse. But I will definitely use it again if need be

Gran lugar, muy limpio y acogedor. Recomendado altamente.

3 rooms in first 24 hours; 1)low toilet (not ADA compliant() 2)no telephone; water all over the place in a roll in shower room 3)bathroom door not open/close properly GENERALLY -NO ROOM CLEANING OR TOWEL SERVICE IN A 5 DAY STAY

The staff was very professional and personable, and took care of the needs of our stay. I did share with the manager, Mohammed, the difficulty that we had with the tub in the bathroom of a slippery. They had put an adhesive mat or something in there that was too slippery even with water and you stepped in there. I almost fell a couple of times and our granddaughter has difficulty because she’s has a handicap so so I knew that the hotel was gonna undergo renovation and everything, and he was made aware of it, and he thanked me for letting him know all in all everybody was great polite it was clean.

Disappointed This place needs to hit the restart button. The only good thing about the trip was the front desk. Got to the hotel a little early and they told us our room wasn't ready, which is fine. They offered us a drink or anything from the snack area. They said room will be ready in an hour, so we went to run some errands. Came back and room still wasn't ready. The lead maid was real nasty about the whole thing with the front desk leaders. Offered us complimentary breakfast tickets for next morning and complimentary drinks at happy hour. Great customer service from front desk. Finally got to the room and the place was a bit messy. Goldfish in the sofa and outdoor patio area. Hopped in the shower and realized they didn’t replenish the body wash or shampoo container. So the room that took an extra hour to get ready wasn't finished. Like I said before that lead maid was not pleasant to anyone on the staff. Went to happy hour, bartender was great. Nice guy. Woke up and got ready for our complimentary breakfast downstairs and the lady told us they ran out of everything on the breakfast menu except coffee and a few pastries. Someone needs to get in there and clean that place up. Need a real leader in there. 1st time we eent to this hotel,we had a 7AM jackhammer above our heads. 2nd time going to this place andthis confirms we will not return to this hotel until they figure things out. It's ashame because the front desk staff is great.

What a nice place! For a modest price, the room and facilities provide more than the basics. We enjoyed having the extra space with the sofa, desk, chair, microwave and small fridge. Everyone has been super helpful and friendly. When we’re in the area again we will stay here again.