I stayed in the hotel during the July heatwave. Hence the best part of the hotel, the garden, was not really usable. The beautiful photos of the grand rooms at the reception level are really misleading. These rooms are not used for anything and are therefore adding little to the value. The worst bit was the room. Although on my own, I actually shared the room (and the bathroom) with the ants (plenty of them). When I arrived at 3 pm at 38C degrees, the fridge in the room was not working because it was unplugged. Basically the adapter was missing (both issues were dealt with after complaints, but issues like this should not arise in a 4* hotel). Note that the power points take in the old fashioned 3-pin Italian plugs and hence you need an adapter regardless of where you live. The bathroom, although clean, smelled of dampness and the shower sewage outlet was getting clogged after just a few minutes. The room, while spacious, felt very, very tired. Nobody has put a lick of paint in it for 50 years or so. Air-con was OK. The staff were a mixed bag. A young lady at the reception was the only one who put a smile on her face. The older members of the stuff looked like they are tired of everything and just waiting for retirement. Having moved from this hotel to the same-chain hotel in Bologna, the differences are to the extreme in every respect. In my mind, the only thing that is 4* in this hotel is the price. Everything else is at best 3* (cannot comment on breakfast, was not having it). On the positive side is the location of the hotel, 10 min walk to the Piazza Grande.
滿意
54 評價