My husband and I stayed at Citadines (La Defense, Courbevoie) for three nights the last week of August 2023. From the moment that we stepped into the hotel, we were warmly greeted by friendly receoptionist Paola. In light of the usual 'customer service' that we experience in Paris, we were pleasantly surprised by Paola's gracious, professional, knowledgeable and enthusiastic attitude. If we had any questions, Paola was able to promptly and knowledgeably answer them. If we had any request to make the room more comfortable, Paola was able to address it punctually and to our satisfaction. Paola really made the experience five star from the very beginning. We are somewhat sensitive to noise, so Paola made sure that our room was facing away from the traffic towards the inside of la Defense. This made for a wonderful stay during which we could really relax and sleep well. Paola's good customer service must have been contagious, as the other staff members manning the reception desk were also very pleasant. The room itself was small but comfortable - Citadines has the benefit of an induction stove, new beds / mattresses, and a decently sized shower. This was everything that we needed for our three night stay, and we were very happy overall. There are enough little cupboards located around the room to ensure that clothes can be stored, but nothing too fancy...do not bring a big suitcase unless you upgrade to a bigger room! The entrance to Citadines is somewhat tricky to find as it is necessary to walk up the stairs in front of another hotel called Fraser Suites, along an upper esplanade, and then down some stairs around the back of Fraser Suites (which is the hotel adjoined on to Citadines). The entrance to Citadines is not very grand. Normally, the taxi will drop passengers off in front of Fraser Suites as it is too difficult to find the entrance to Citadines. From the front of Fraser Suites, the entrance to Citadines is not more than a 5 minute walk. Close by Citadines, there is a metro station accessing line 1, which will take passengers straight into the centre of Paris - very convenient. There are no remarkable restaurants in la Defense, so I would recommend that guests of Citadines travel one metro stop into Neuilly-sur-Seine to try one of the top quality restaurants located on rue de Longchamps. If you are looking for a simple yet efficient short term stay (not more than 5 days), definitely try Citadines. The location makes it very convenient to get into Paris quickly without the hassle or price of actually having a hotel in Paris. We did not try the breakfast at Citadines as we just bought our own from bakeries in Neuilly.
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