Where do I start??? Had the most terrible experience here, I am still furious a week later!! After hours at the airport and then travelling from there to the London, when we arrived, we were only given what can only be described as a child’s snack when we arrived here, despite many of us almost shaking with hunger, feeling ill from not having had anything to eat for hours. This should’ve been an instant indicator of the appalling experience we would have over the next 7 days. The room itself was disgusting. This is supposed to be a 4 star hotel? On what planet?? It was disgusting, dank and filthy, I felt like I was stuck in a cellar. There were cracks in the wall, the decor was completely outdated and there was a horrible musty smell in the room. Back to the food, as I said, what we were given upon our arrival should’ve been an indicator of what to expect. The food absolutely was shocking, baby portions and nothing nutritious, breakfast was a slice of toast - I had to order from external places via Deliveroo/Just Eat several times to ensure I consumed some vitamins. They also DID NOT cater for my diabetic needs either, giving me chocolate cereals for breakfast more than once. They also tried to give me pork (I am Muslim) as they claimed it was ‘all they had’. We were given cold food nearly all week (they even tried to give me a rubbery old burger for breakfast!), which was mostly inedible as it was full of salt and probably nothing else. The only hot food I received from them was on Sunday when I was given a roast dinner. During my stay, we were told we were only allowed out of the room once a day and that we could rind reception when we were ready to go each. Every time I rang, I was waiting hours and hours for someone to come get me. One day, they didn’t even turn up, so I had 24 hours of no fresh air or daylight. When I rang up, they kept saying someone is coming, however, this was not the case. I was livid. The staff were all completely useless, uncaring and rude. They treated you like you were a prisoner. Going forward, I will never recommend this hotel or any other Copthorne hotel to anyone after my experience here. I can also say that responses to previous reviews on Google are all full of lies - no remorse or apologies from the hotel staff. They clearly no longer care about their reputation. FOR ANYONE WHO MUST QUARANTINE, PLEASE AVOID AVOID AVOID AT ALL COSTS!!!
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