克雷斯特伍德智選假日酒店(Holiday Inn Express Crestwood)

The Holiday Inn Express at Crestwood provided my daughter and me a place to stay outside of Chicago. The rate was great and the staff at the desk/check-in were personable and very helpful. They accommodated a request to give a room key to my daughter who was arriving in the wee hours of the morning. When she arrived she was warmly welcomed and given the key without a hassle. The hotel itself is kind of dated and a little sad. For example, the bathroom door didn't shut; a lamp was without a lightbulb; and the towels were a bit on the skimpy side. But overall, it did the job and the people helped increase the overall rating of my stay.

Everything was great. We stayed for four nights. The staff was extremely friendly, always asking if we needed anything, accommodating in any way. I would recommend.

I recently had the pleasure of staying at this hotel, and I must say it was a truly comfortable and clean experience. The professionalism of the staff was evident throughout my stay. The room was immaculate, and the attention to detail in cleanliness was commendable. The staff went above and beyond to make my stay enjoyable, and their professionalism was consistently on display. I was thoroughly pleased with my experience and would highly recommend this hotel to anyone seeking a comfortable and clean place to stay with exceptional service.

I Holiday Inn an Crestwood is somewhere I visit at least twice a month sometimes so it's obvious that I like it however, this visit was the worst I've ever had. I had just gotten out of the tub and decided I wanted to watch television only to see that the television did not work, I couldn't take a bath because the stopper in the tub did not go all the way down so I had to stick towels in the drain in order to take a bath. When I went to turn on the television, it didn't work so I called downstairs and I asked if they could bring batteries for the remote there was a young lady that told me no sweetie. You have to come down yourself and get the batteries, I said, first of all my name is not sweetie and I'm probably old enough to be your mother and you need to address me as such. She got smart with me over the phone being very combative. There was a nice young man that came upstairs with batteries for the remote and I was able to watch television I've decided to go downstairs to address the young lady for calling me sweetie and to tell her that wasn't professional. She ended up again being very combative. Another young lady decided to join in on her side, telling me how they didn't have to bring batteries up after a certain time I explain to her head rooms been checked you would've known that my TV was not working properly and that my tub did not stop up properly. I ended up coming upstairs very upset, and my whole night was ruined.

The property does not do daily housekeeping. I was brought up sheets and had to make my own bed and change my own garage and set it outside my door. I was charged full price for each day as they still blame it on Covid. I had to ask for fresh towels rack day of my 5 day stay. When I finally had enough and spoke to a manager she said she would make it “worth my while “ and was apologetic but nothing no credit nothing absolutely terrible!!!!!!

Room was out of 1970. Holes in carpet. No coffee stirrers in room with coffee stuff. Bed was a 2 out of 10. Elevator door barely opens (takes like 30 seconds). Just a run down place.

The dirtiest hotel I’ve ever stayed in! You could write in the dust in the room. The floor in the breakfast area was so greasy my son could slide around in his sneakers. The back tub look like it came from a construction site and the AC sounded like a dying lawn mower. Seriously gross! Not a single carpet look like it had been vacuumed in a while. Very disgusting. Elevator smelled like vomit. I could go on but I feel this is enough.

Breakfest was terrible. Out of many items hot & cold. This was @8:55am on Sunday. Breakfast served till 10:30am. Hotel employee was sitting in dining area just talking with a friend. Carpeting in room was very dirty looking. In need of an update. Better management would help.

The room was fairly comfortable. The staff were friendly and it was clean. The room had a persistent order that didn’t appear to have a source. It just smelled musty and there was no way to get better ventilation or alleviate the smell.