Check-in was fine, standard, we were impressed with the drive into the grounds and Crewe Hall was very impressive on arrival. From there, it was downhill.... The rooms were very dated, whilst bedding was clean, the rest left a lot to be desired for...
The aircon did not work in the room, set of towels laid out for 1 person in the bathroom (only to be told by reception that I should look in the wardrobe), restaurant was busy (glad business was booming at the hotel) so we went to eat elsewhere. On return, I informed reception re. above and they kindly changed our room.
The replacement room was no better, again, dated, aircon worked but it ratteld at 63db (basically like a washing machine on a permanent spin cycle going off right above our heads) and room felt grimey, carpets needed a good clean in my opinion.
Breakfast was included and was good.
The main Hall is an impressive building seeped in history and was a joy to walk around but the rooms in the newer quarter needs a lot of updating. Very disappointing.
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