克里隆勒布拉沃的熱門5星級酒店

I checked into this hotel on 10/20 for a milestone birthday trip, and we paid 3 nights for a suite with a big terrace (which the photos showed), which was a deal breaker for us. Upon check in, we were notified that we were “upgraded” to a room without a terrace, and with a pretty bad look. The room was extremely dated and not what we asked for. It felt like a major downgrade. They said that if we don’t specifically tell them that we want a room with a terrace (even though all the photos of this room are with a terrace) they would not guarantee one. They tried to “upgrade” us again to another room, and our two options were either a room with a small balcony but with a strange vibe, or a smaller room with windows that don’t open at all. We decided to cut our stay short to just 1 night, without any discount for the night we stayed in at a worse room. This entire experience was very stressful for us after days of travelling and being exhausted. So just a reminder for everyone that if they try to “upgrade” you, don’t believe them at face value and reminder not to say yes unless you have all the right information.