倫敦西克羅伊登普瑞米爾客棧 - 珀利A23路的評價

I usually do have a comfortable stay , but on this occasion the lifts were out of order. We had to take our luggage up 3 flights of stairs. At the end of our stay we forgot our expensive sunglasses. Came back within the hour it was gone, we were told no sun shade found. We are definitely not coming back to this hotel in Purley Way again!

The stay was okay overall. The hotel was clean, and the staff were friendly and helpful. The location was convenient, but some facilities could be better maintained. It was an average experience and suitable for a short stay.

This hotel doesn't have Aircon. With a period of headshot, it was very hard to bear. And then the last days the lift was out of service. Lucky we were at the first floor

Great British Breakfast. Also unlimited tea and coffee the whole day

On arrival there was a young man at the desk. He was pleasant enough but was of limited use. Incident 1 We requested 2 rooms both with twin beds. I called the day before our stay to confirm this and was told it was fine and sent a confirmation email. On arrival we were told one room had a double and single bed - which was not a proper bed at all. This was not what we were told at reception. We did not request nor pay for a cot bed. Incident 2 Whilst we were aware of there being an outstanding charge for one of the twin rooms (no one has yet adequately explained why there was a need for a charge). The charge of £5.00 is clearly stated in the invoice. On arrival we were told this was £7.00. Again, no real explanation as to why the differing amount. Incident 3 The receptionist apparently offered us 'Free WiFi' as a gesture for our complaint about the room. Was he not aware that WiFi at this hotel is included. This suggests poor training of staff.. Incident 4 No explanation of how to use the room card to enter lifts or doors both in and out of hotel was given. We were left to guess. Incident 5 Reception did not ask if we had a vehicle and no mention was made about the need to register our vehicle. Incident 6 We have subsequently received 2 parking fines and as I understand it the manager can cancel these tickets but when I contacted reception the woman was somewhat dismissive and offered no help beyond contacting the parking company directly ourselves. Air con would be a plus and a fridge in the rooms as well as herbal teas as an option both in the rooms and at breakfast. Overall not a pleasant stay and whilst this was nothing to do with the room itself but all to do with customer service.

Never been so humiliated in my 80 plus years of life. I with two other mature ladies, stayed at the Premier Inn Purley earlier this week to go to a meeting in the evening. On returning to the hotel we needed to discuss the meeting as one of the party was leaving early in the morning. We convened in one of the bedrooms poured ourselves a well earned drink. Started to discuss the meetings and our next meeting, a knock on the door telling us we were making to much noise!! Like I said we are mature ladies, myself having serious health problems. I do not talk loud. We were shocked but continued to finish our business. Another knock on the door, a very rude member of staff, demanding to know how many people were in the room and ordering us to go back to our own bedrooms. He was very unprofessional, rude and disrespectful, even suggesting that if we needed to carry on partying he would show us the Kitchen. In the morning i asked to see the Manager, explained I had a rather personal complaint and needed to speak to her in private. Her private no office offered, she proceeded to take me to a full restaurant to discuss my issue, I refused to speak in front of other people so my complaint was dealt with in the corridor. I have been a paying guest at this hotel for the last four years staying fives times a year. NEVER again

We have stayed at this Premier Inn for several years, usually 4 or 5 times each year, when attending evening meetings in the area. Until now, our experiences have always been positive, which makes this particular visit even more disappointing. Three of us stayed at the hotel, with one room on the ground floor and another on the first floor. After returning from our meeting at around 11:15pm, we briefly gathered in the ground floor room to debrief and discuss the evening, particularly as one of us needed to leave very early the next morning. We were simply sitting and talking quietly. The room was clearly a family room with an adjoining door, and at one point we heard knocking from the other side, which we found strange but thought nothing more of. Shortly afterwards there was a very aggressive knock at the main door. A member of staff named Lezley demanded to know how many people were in the room. We replied that there were three of us, and he immediately stated that there had been a noise complaint. We politely explained that we were only talking about our meeting and were definitely not making excessive noise. However, his attitude became increasingly aggressive and rude. He repeatedly ordered us to “return to your own rooms immediately” and even suggested we “go into the kitchen” if we wished to continue our conversation. All three of us are mature ladies, and we were genuinely shocked and embarrassed by the way we were spoken to. We felt as though we were being treated like naughty schoolchildren rather than paying guests. We attempted to explain ourselves calmly, but his manner remained confrontational and dismissive throughout. The incident completely overshadowed what had otherwise been another routine stay. We have always chosen this hotel because of previous good experiences, but after being treated in such an unnecessarily rude and aggressive manner, we are now seriously reconsidering whether we will stay here again. One of us intends to contact the guest relations team directly regarding this incident, so at present we can only wait and see how they choose to address the matter. Unless we receive a sincere apology regarding the behaviour of this particular member of staff, it is highly unlikely that we will return.

Slept very well and recharged for the next day, even though it was a late night for the kids. Breakfast was exceptional, and the 2 staff Marcia and Aleshba were very friendly and looked after the children very well. Friendly and attentive and initiated conversation with all people in the restaurant whilst still ensuring all stations were fully stocked.

房間熱得難以忍受！即使風扇裝有限位器，晚上室內溫度仍高達攝氏32度！而且馬桶沖水時漏水，弄得浴室到處都是。唯一值得一提的是前台的Kaushal，他服務態度非常好。房間裡雖然配備了落地扇，但空氣根本不流通，走廊像個氣密室，白天走廊溫度高達40攝氏度，房間裡也有35攝氏度以上。千萬別來！千萬別來！千萬別來！

員工非常棒，絕對是最好的。可惜的是，飯店裡非常熱，沒有空調。雖然員工盡力讓客人感到舒適涼爽，但還是讓人覺得不太舒服。我和我的伴侶一起乘坐輪椅旅行，我覺得這家酒店不太適合行動不便的客人。早餐很美味。再次強調，員工真的非常棒😊

Stayed at this hotel as we were attending a festival. We were only there for one night with breakfast the next morning. One of the staff, Marcia, was so lovely and helpful, making suggestions of how we could get back from the event. The next morning, she was there at breakfast, chatty and very pleasant, an asset to any company. Breakfast was served by the equally helpful and lovely Alishbe. The staff in reception were also very nice. The hotel itself is basic and there was no air con in the rooms, just fans, but the place was clean and tidy. Great staff though! I’d stay again if I needed to.

The temperature inside this hotel was unbelievable, our room was no lower than 31.5 degrees all night and into the morning. The staff whom were friendly supplied us two fans but it was futile, the temperature was ridiculous. The windows were tethered so only opened an inch or so. I may have got 2-3 hours combined sleep, I showered 3 times and in the end I got up at 5am and went for a walk outside the hotel (and to McDonalds to get some drinks) to cool down… I sat in the car for a while and the temperature reader in the car said the outside temp was 20 degrees.. After a while I went back to the room and it was still 31.5 degrees inside our room…. Breakfast was great and the breakfast room was air conditioned… We came from Chesterfield and the idea was to stop in the hotel and have a relaxing night and conducts some business in the area circa 10:30, I would have had more sleep and been more relaxed if I had stayed at home and driven there and back in the day… £200 to get tortured by the heat in here… I would never stay in the hotel again, I would rather drive down on the day or sleep in the car.

I can honestly say that this is the worst Premier Inn I've ever stayed in. The temperature inside the building was ridiculous and the bedroom was stiflingly hot. So hot in fact that sleeping was impossible and we had to leave early each morning just to escape the heat. No one ever seemed to answer the buzzer at the front desk. There was a pair of false eyelashes on the floor next to the bed when we arrived. The whole experience was just awful. Avoid.

Absolute sweatbox of a 'hotel'. Better conditions in prison!! Room temperature was 30 degrees all night long, when only 21 degrees outside!! No ventilation, no air extractor in bathroom, room was just a sweatbox sauna, totally unacceptable. Tiny breakfast room can only cater for about 10 people at a time, also was a sweatbox, speakers had clearly blown but still playing music too loud. Had a constant headache due to 30 degree temperature and humidity in room. Disgraceful, will be contacting Premier Inn with this feedback.