克里夫蘭過街凱悦麗景灣酒店(Hyatt Regency Cleveland at the Arcade)

Great location and lovely staff

Our sink started leaking so badly that the entire bathroom floor was covered in water. We checked it out ourselves and saw that the plumbing had come undone! We told maintenance and they said they'd have to order a new part, so for the entire morning, we had to brush our teeth quickly and limit use of the bathroom. We were never offered accommodations or a discount for the horrible experience. For $300 a night, I find this totally unacceptable!

O hotel é um prédio histórico, muito bonito, mas também velho, com vários defeitos. No dia q cheguei, estava tendo um casamento ou algo similar e ficou uma barulheira até bem tarde, mal consegui dormir. Achei o hotel desorganizado, decadente. A localização é ótima, dá pra ir para vários pontos turísticos a pé.

We really liked that it was attached to the Arcade. The backdoor also leads straight into a lively part of downtown. The hotel was nice. Now for the negative. So i paid about $700 for a 2 night stay, but i got an upgraded room. We got to the room and we found out they gave us the wrong room. They did apologize and admit they messed up. So we were maybe expecting a valet comp or maybe a dinner on the house or something but instead they severely downgraded our room because it had a king bed which i paid for. It would have been nice to recieve a comp of some sort rather than downgrading us. Not sure if we plan on staying there again just for the service in this matter.

Very very overpriced for what this is. Period. This is a 200$ room at best and it was 400$. Old building light on ammenities