努姆酒店達喀爾海廣場，麗笙精選成員

Dear [Hotel Management Team], I would like to share my experience during my recent stay at your hotel, as it fell significantly short of expectations. Room Issues: My initial room was located near the smoking area, resulting in noise and smoke disturbances. While I requested a room change, I was informed of an additional charge of $100++ per night, which was unexpected. Breakfast Miscommunication: I was unaware that my room rate did not include breakfast. However, the handling of this matter by your Coffee House staff was deeply disappointing. Their approach was unnecessarily rude and unprofessional, making me feel unwelcome due to their demeanor. Overall Experience: The combination of these issues—particularly the staff’s conduct—left me feeling offended and undervalued as a guest. Unfortunately, this experience has led me to reconsider future stays at your property. I hope this feedback serves as constructive input for improving guest experiences. Thank you for your attention to this matter. Sincerely,

Great hotel . Great staff

This hotel is quite deceiving. The grounds, entrance, pool and restaurant are amazing! If you decide to stay there, unfortunately the rooms and service for room accommodations are less than optimal and really is a scam for the rates they charged. The rooms smelled like mold, there was mold on the ceiling, and had to change rooms twice to get something comfortable enough for myself and little child. There were dead bugs in the room and stays on the table. The air conditioning didn’t work for my entire stay. It stayed at 24 degrees even after 2 technicians were sent to the room. Save your money. Stay somewhere else and visit the restaurant for a great evening ambiance