泰魯碧酒店(Terrou-Bi)

Meilleur hôtel de Dakar !!

The front desk workers can be silly trying to get money from guests with stupid so-called tax de séjour. It’s not a real thing and it’s not much. It’s the idea of it that bugs me. I am a natural "tipper". So, I have no problems recognizing good service with good tips. But, I absolutely hate bs charges. I will not stay there again.

Déjà on commence avec une Chambre vue Jardin on nous donne une Chambre vue Parking très bruyant sachant qu’il y’a du passage. Ensuite on me vole 200€ dans mon porte-feuille on se plains à la réception il ne font pas grand chose pour nous aidés sachant que l’on a vue 2 personnes sortir de notre chambre d’hôtel sans faire le ménage. Ils ont bien vue dans les caméras sortir de notre chambre malgré ça aucun remboursement ne seras effectué on doit attendre l’enquête. Donc venir dans un hôtel 5 étoiles pour se faire voler je trouve ça inadmissible et le service derrière pour nous aider ne suit pas

Le lieu est magnifique , surtout la plage et la piscine. Le staff sympa en général surtout au petit dejeuner et restaurant. par contre l acceuil a la reception / check in n est pas a la hauteur. Les filles machent le chewing gum, ne te regardent a peine et n expliquent rien sur les services de l hotel. si tu arrives avant 15h il te disent d attendre mais sans te proposer d aller dejeuner ou de profiter de la plage. en gros tu te debrouille. cest dommage de ne pas donner le sentiment au client quil est le bienvenu.

Terrou hi has generally maintained its standards over the years. I think the breakfast buffet could be improved. Otherwise the ambiance is good, the hotel is clean with great amenities. Staff are just super!

The Terrou-Bi is in an excellent seaside location in Dakar. The hotel is well maintained and the staff go above and beyond. We really enjoyed La Terrasse and the pool area.

Great location. Beach and pool are very nice. Food is good quality and the service is good (in comparison to regional standards). As a result you pay higher prices for food there than elsewhere, but that’s to be expected at one of the country’s top/most elite hotels. One thing they didn’t address was that my safe wasn’t working properly. It wasn’t fixed and there was no follow up. They should also look at their humidity control system. I found the bedding slightly damp but it wasn’t a game changer.

Our stay was otherwise pleasant, however I note that the staff failed multiple times to complete a very simple request for a themed decoration of my room, due to miscommunication on their part. I do commend staff member Malal who was very professional in describing what happened, and offering to make it up.