I have booked 10 rooms for 3 nights.
First of all, my bookings since months ago was told at the very last minute that 2 of the rooms were not available. And, I was asked to contact the hotel or change the rooms type through Trip.com. Shockingly, when we arrived I was told that the 2 rooms are actually available and the front table had accidentally made a mistake!
Secondly, most of our rooms are not properly made or clean after our first night. For example, the bathroom floor towels were not change, toilet rolls/papers were not given eventhough the existing one were left very little and our bed wasn't made!
Thirdly, few of our rooms were infested with cockroaches and lizard can be seen in one of the room too.
Lastly, there were bed bugs on few of the beds. One of our room had requested that theirs be changed. Also, one of our friend was bitten on her lower cheek. She had to go through the whole day with swollen cheek and pain.
Frankly, we felt very disappointed with our stay.
Hope the management will take proper actions to improve the quality of Phuc Hai Hotel.
Thank you.
翻譯